Apprentice Patient Services Co-ordinator

  • Cornerways Medical Centre
  • Ringwood, Hampshire
  • £21260 per annum

Cornerways Medical Centre are looking to recruit an Apprentice Patient Services Co-Ordinator. This is an exciting opportunity for anyone with a desire to have a career in the Healthcare industry. You will learn to administer the Clinical Appointments system on behalf of the Doctors and Nurses and act as the first point of contact for patients and other visitors.

Vacancy provider logo for Learning Skills Partnership

  • GMFJ Reference
    244869
  • Wages
    £21,260 p/a
  • Hours
    37.00 per week
  • Date Posted
    09/01/2024
  • Start Date
    25/03/2024
  • Approx. Duration
    16 months

  • Location
    Ringwood
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Cornerways Medical Centre

Description

Key Duties:

  • To maintain patient records as directed by the Patient Services Manager and defined by standard protocols.
  • To deal with telephone enquiries and direct callers appropriately.
  • To liaise with the Patient Services Manager and Patient Services colleagues on matters of administration to ensure the efficient and timely operation of the surgery.
  • To work closely with the Patient Services Manager to ensure the efficient operation of the Patient Services Office in the handling of all matters concerning patient appointments and records administration.
  • To accurately record and confirm patient appointments within the electronic appointment system.
  • To ensure that appropriate information is prepared for Doctors who undertake home visits.
  • To liaise with other agencies on behalf of the Doctors as and when directed, for example, arranging patient transport.
  • To record and relay messages to other members of the Health Care Team ensuring that urgent priorities are recognised.
  • To undertake processing of confidential medical correspondence as and when necessary, at all times maintaining the strictest confidentiality.
  • To undertake the duties of Front Desk Co-ordinator as and when directed to ensure that patient enquiries are dealt with efficiently and handled in an appropriate and friendly manner.
  • To undertake such additional duties as may be necessary to ensure the efficient operation of the Patient Services Office and as directed by the Patient Services Manager.

For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 244869)

Company website : https://www.cornerwaysmedicalcentre.co.uk/

· Confident and friendly telephone manner· Proficient in using a computer, especially Word, Excel and MS Office· High level of professionalism· Good organisational skills· Strong team player· Good attention to detail· Good verbal and written communication skills· Eager to learn· Ability to work independently
Maths and English at Grade D (or equivalent) and above desirable although not essential.

Customer Service Practitioner Level 2.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on site tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

· Hard working· Motivated· Enthusiastic and keen to progress· Good telephone manner· Takes pride in their work
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.

Based on this opportunity you might also be interested in.

Multiple Rolling Career Opportunities across BT, EE, Plusnet and Openreach

  • Customer Service
  • 411.75 p/w
  • Other Employment Opportunity
  • National

Multiple Rolling Career Opportunities across BT, EE, Plusnet and Openreach

BT Group have been connecting people, devices and machines for over 170 years. Join us and youll help us to keep innovating creating the platforms, products and services that transform our lives and the wider world we share.

Customer Service Apprenticeship -Renault - Bolton

  • Customer Service
  • 220.00 p/w
  • Advanced Level 3
  • Bolton

Customer Service Apprenticeship -Renault - Bolton

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

Customer Service Apprenticeship -Renault - Liverpool

  • Customer Service
  • 220.00 p/w
  • Advanced Level 3
  • Liverpool

Customer Service Apprenticeship -Renault - Liverpool

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

Customer Service Apprenticeship -Renault - Romford

  • Customer Service
  • 220.00 p/w
  • Advanced Level 3
  • Romford

Customer Service Apprenticeship -Renault - Romford

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

Customer Service Apprenticeship -Renault - Enfield

  • Customer Service
  • 220.00 p/w
  • Advanced Level 3
  • Enfield

Customer Service Apprenticeship -Renault - Enfield

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

Customer Service Apprenticeship -Renault - Hayes

  • Customer Service
  • 220.00 p/w
  • Advanced Level 3
  • Hayes

Customer Service Apprenticeship -Renault - Hayes

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

Customer Service Apprenticeship -Renault - Cardiff

  • Customer Service
  • 220.00 p/w
  • Advanced Level 3
  • Cardiff

Customer Service Apprenticeship -Renault - Cardiff

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

Trainee Customer Services Adviser

  • Customer Service
  • 168.96 p/w
  • Intermediate Level 2
  • Exeter

Trainee Customer Services Adviser

We are looking for customer service support to assist in the management of Blocks of flats throughout Exeter, Torbay and East Devon. This is mostly an office based role with potential to become a Block Manager once sufficiently qualified where you will be in and out of the office.

Opportunities with Learning Skills Partnership

With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs