Apprentice Customer Service Advisor

  • ScS - Sunderland Head Office
  • Sunderland
  • £231.00 per week

As a Customer Service Advisor, from day one, you'll be working in a friendly, diverse and inclusive environment with opportunities to advance your career and a range of great benefits. So, if you've got a knack for helping others and are looking for a more rewarding, engaging, and meaningful workplace experience, then you're our kind of person.

Vacancy provider logo for Lifetime Training

  • GMFJ Reference
    245040
  • Wages
    £231.00 p/w
  • Hours
    37.50 per week
  • Date Posted
    12/01/2024
  • Start Date
    08/03/2024
  • Approx. Duration
    12 months

  • Location
    Sunderland
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    ScS - Sunderland Head Office

Description

This is a rare and exciting opportunity to join our vibrant, fast paced Customer Experience team, as an Apprentice Customer Service Advisor. As an apprentice Customer Service Advisor, you will be responsible for dealing with customer queries on all aspects of the customer journey, from where is my order? To Aftercare queries once the furniture or flooring has been delivered.

What does the role involve?

- Speaking to customers over the phone, listening to their queries, including complaints and providing a friendly resolution to any problems they may have

- Answering high volume of communication within a busy environment, putting the customer at the heart of everything you do

- Diagnosing product issues and completing any follow up actions required

- Demonstrating a passion for providing first class customer service

- Dealing with customers in a calm and professional manner

Who are we looking for?

We're looking for someone who has good communication skills and can make our customers feel comfortable knowing that you'll do everything you can to help resolve their query.

- Willingness to learn

- Good communication skills

- A team player

- IT literate

- Good written and verbal communication skills

- Ability to balance studying and work to ensure you can complete an apprenticeship whilst adding value to the team

- A good listener - the ability to listen to not only what our customers say but also what they don't say

- A real people person - the ability to build strong relationships with our customers and colleagues

- Strong work ethic, resilient, self-starter and a can do attitude

- English and maths grades A - C or equivalent

What does your apprenticeship include?

- A mixture of face to face and skype/phone catch ups every 4 - 6 weeks to discuss feedback and progress

- A mixture of on and off the job training, including workshops and webinars

- Reviews every 12 weeks with your Line Manager and apprenticeship Trainer

- The chance to get Functional Skills in English and maths (if you don't already have GCSE)

- A Level 2 Customer Service Practitioner Qualification once you have completed the 15 month programme

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 245040)

Willingness to learn Good communication skills A team player IT literate Good written and verbal communication skills Ability to balance studying and work to ensure you can complete an apprenticeship whilst adding value to the team A good listener - the ability to listen to not only what our customers say but also what they don't say A real people person - the ability to build strong relationships with our customers and colleagues Strong work ethic, resilient, self-starter and a can do attitude
No qualifications are required for this role
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Friendly Calming Team Player Good listener Problem Solver Empathetic Committed
Ongoing Support and training

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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