Support Engineer

  • RM
  • Carleton, Wakefield

The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgr...

Vacancy provider logo for FIREBRAND TRAINING LIMITED

  • GMFJ Reference
    245168
  • Wages
    £15.38 p/h
  • Hours
    40.00 per week
  • Date Posted
    15/01/2024
  • Start Date
    31/03/2024
  • Duration
    Not Specified

  • Location
    Carleton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Other Employment Opportunity
  • Employer
    RM

Description

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

Your key responsibilities:

  • To assist the service desk with the delivery of the IT managed support service.
  • Provide school-based users with technical assistance and report service issues in accordance with the?service desk policies.
  • Participate in change management process and transition projects.

For more information about this vacancy please contact FIREBRAND TRAINING LIMITED on 02034631754 (Ref ID: 245168)

Our ideal candidate would demonstrate the following behaviours.

  • Prior Experience in an IT Support role essential - 1 Year
  • Excellent Customer focused, problem solving and time management skills.
  • Excellent communication both verbally and written.
  • Punctual and able to prioritise own workload.
  • Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.

IT Skills (preferrable but not essential as training will be provided)

  • Basic Operational knowledge of Microsoft 365 and/or Google Workspace
  • ITIL Foundation and Comptia A+
  • Use of IT service desk ticketing system g. ServiceNow

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Opportunities with FIREBRAND TRAINING LIMITED

Firebrand Training are a global digital and technology training provider. Offering a multitude of technologies, ranging from cyber security to data, Firebrand have delivered award-winning IT apprenticeships since 2011.

Firebrand Training has been named Digital Apprenticeship Provider of the Year 2018 at the first AAC Apprenticeship Awards. The award recognises Firebrand’s instrumental work in bringing Digital Apprenticeships to the forefront of the UK economy.

With Firebrand as a Microsoft Gold Partner for Learning, you’ll get access to Microsoft Certified Trainers (MCTs) and learn from the latest Microsoft Official Curriculum (MOCs). We offer both classroom-based and Microsoft online training courses, including everything you need to get certified at twice the speed.

With the latest Ofsted Report in October 2020, Firebrand achieved exemplar results for the Online-Instructor Led (OIL) Training delivery that was implemented as a result of the current climate. As a training provider, we have ensured that no apprentice or employer has been left wanting learning mentorship, working overtime to make sure all involved have achieved their studies and are excelling at work.

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