Apprentice Customer Service Executive

  • People's Partnership - Head Office Site
  • Crawley, West Sussex
  • £403.85 per week

People's Partnership are looking for an Apprentice Customer Service Executive. This is a unique, varied and rewarding role that is offering excellent progression and a competitive overall package. If you are someone that loves to support people and is a great communicator, then apply now!

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  • GMFJ Reference
    245738
  • Wages
    £403.85 p/w
  • Hours
    35.00 per week
  • Date Posted
    26/01/2024
  • Start Date
    15/03/2024
  • Approx. Duration
    12 months

  • Location
    Crawley
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    People's Partnership - Head Office Site

Description

People's Partnership have an exciting opportunity to join a growing team as an Apprentice Customer Service Executive.

This role's mission is to deliver excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People's Partnership. Build and maintain customer's trust and confidence to maximise customer, advisor and third-party satisfaction and retention.

There are a range of benefits working for People's Partnerships:

- Competitive Salary £21,000 per year with increases as you progress

- Earn salary rises by completing qualifications

- Progression opportunities to build a genuine career

- On site gym

- Social working environment such as break out rooms with entertainment

- Casual wear

- Excellent pension offering

In this role you will manage a range of different tasks and responsibilities but please note you will be trained on all the tasks required in this role:

- Manage all customer activities across a range of processes, to ensure exceptional levels of service.

- Maintain excellent levels of communication with all stakeholders via all communication methods such as phone calls and emails.

- Take ownership of maintaining relationships with Customers, Business Partners and third-party providers.

- Identify, escalate and analyse customer complaints, understand the differences between a negative experience and a complaint along with how to deal with both accordingly, and any work carried out ensures that the customer does not suffer as a result.

At People's Partership you be will be working towards a Customer Service Practitioner Level 3 Apprenticeship standard over the course of 18 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 245738)

We recruit for personality and train for skill, but we are looking for someone that has: -Great communication skills both written and verbal -Able to communicate with people from different backgrounds -Confident with using a computer and technology -Confident with speaking over the phone -Able to deal with varied tasks at speed
GCSE's to 4 or above is desired but not essential as you can complete Functional Skills Level 2 within this Apprenticeship.
Customer Service Specialist Apprenticeship L3 including Functional Skills in Maths and English
-Passion to support other people -Respectful of people from all backgrounds -Accountable for decision making -Collaborative -Enthusiastic to develop -Committed to building a career
Excellent progression opportunities within the business are available for committed individuals alongside opportunities to increase basic salary through gaining qualifications and skills once you have completed your apprenticeship.
Key dates to be used as a guide, vacancy may close early.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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