Business Administration Apprentice

  • WISKA UK Ltd
  • St Columb Major , Cornwall
  • £6.50 per hour

WISKA UK Ltd started in 2000 and are now in their 24th year in Cornwall. We employ 50 staff, with 37% of them starting as Apprentices. There are great opportunities available to individuals who want to grow with the business and like a challenge. Many of the team participate in National and International travel. We close for Bank Holiday’s throughout the year and ensure a Christmas to New Year shutdown. We have regular treats for the team, we enjoy celebrating a holiday no matter how big or small and offer events to gather everyone together a few times a year. Full training will be given as...

Vacancy provider logo for Truro and Penwith College

  • GMFJ Reference
    245831
  • Wages
    £6.50 p/h
  • Hours
    39.00 per week
  • Date Posted
    30/01/2024
  • Start Date
    25/03/2024
  • Approx. Duration
    21 months

  • Location
    St Columb Major
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    WISKA UK Ltd

Description

· Sales Office Duties

Processing Sales Orders

Dealing and Reacting to Customer Queries

Customer Service in general to customer base.

Debit Notes, Processing Credits

Phone answering, administration, attending meetings and supporting colleagues.

Printing and releasing pick lists to the warehouse.

Chasing and monitoring ‘urgent’ pick lists.

Reporting Sales Office figures on a regular basis

Processing, printing, and posting invoices daily.

· Warehouse Duties

Working daily to ensure picks lists are printed and given to the warehouse.

Ensuring specific time framed orders go out promptly.

Being proactive and helping the Warehouse team if/when required

· Production Duties

Working to ensure production orders are created and completed.

Ensuring specific time framed production orders are completed promptly.

Being proactive and helping the team if/when required.

· Credit Control Duties

Telephone queries

Chasing payments

Updating databases

Paying off invoicing

· Marketing Duties

Supporting Promotions

Social Media Channels – Support

Event Assistance

· Purchasing Duties

Working with the Purchasing Team and Suppliers to meet minimum and maximum stock levels.

Ensure departments are advised on delivery times and delays.

· Communication

You are encouraged and advised to speak to all departments to ensure.

the correct answers are given to customers and consistently gain.

company and product knowledge.

· Apprenticeship

Allow time to complete your apprenticeship and log hours.

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 245831)

Company website : www.wiska.co.uk

· IT Skills

· Organised.

· Customer Service Skills

· Team player

  • GCSE or equivalent Maths & English (Grade 4 or above)

Knowledge

· Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.

· Knows organisational structure and demonstrates understanding of how their work benefits the organisation.

· Knows how they fit within their team and recognises how their skills can help them to progress their career.

· Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations

· Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.

· Understands the organisation's internal policies and key business policies relating to sector.

· Understands the applicability of business principles such as managing change, business finances and project management.

· Understands the organisation's processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.

· Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.

Skills

· Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

· Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

· Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

· Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

· Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

· Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies them self to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

· Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

· Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Behaviours

· Behaves in a professional way. This includes personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation's code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.

· Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.

· Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation's procedures.

· Is able to accept and deal with changing priorities related to both their own work and to the organisation.

· Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed, and customer requests handled appropriately.

· Takes initiative to develop own and others' skills and behaviours.

WISKA Core values

o We are all equal – give respect, get respect.

o Team players are essential to our success – help your colleagues to be successful.

o We are half full, not half empty.

o Do more than you need to – make someone happy.

o Develop & grow – embrace change and new ideas.

o Build open and honest relationships.

o Be humble, be hungry and be the hardest worker.

o Do the right thing.

o Work hard, play hard.

o Disciplined people eliminate the need for hierarchy.

o Everyone is judged on customer service.

o Continuous Improvement – always look to improve what we are doing.

  • On successful completion of the apprenticeship there is a possibility of a future job role.

  • Working Days: 5
  • Working Times: 08:30AM to 17:00 PM (16:00Pm on Friday)
  • No overtime required. Monday to Friday.
  • Pension schemes in place after probational period and if you meet the automatic enrolment. Further information to be done by an external


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