IT Support Apprentice

  • QA Apprenticeships
  • Edinburgh, City of Edinburgh
  • £10.53 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £10.53 p/h
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description:

Our client is one of the world's leading universities. They offer an exciting, positive, creative, challenging and rewarding place to work. They will give you support, nurture your talent, develop and reward success and integrate professional and personal career goals, as well as give your career the benefit of a great and distinguished reputation.

This is an exciting opportunity to become a valued member of the IT Services team in the School of Mathematics. The team consists of computing support and administration staff, a database developer, learning technologists, a digital content developer, and a science communicator. You will be delivering a wide range of IT services used by its staff, students and visitors whilst working towards your IT Support Apprenticeship at Level 6. You will work as an integral part of the team which is supportive, diverse and busy.

If you're passionate about a career in IT, then don't miss this opportunity!


  • Responding to routine calls passed from the helpdesk, escalating to senior colleagues as necessary

  • Supporting Audio Visual and Teaching rooms

  • Finding and fixing routine technical problems

  • Installing software on computers

  • Preventative IT maintenance

  • Installing and configuring computers

  • Keeping our documentation up to date

  • Assisting new students who require IT equipment

Required skills:

  • National 5 or above in English and Maths

  • Good at listening and comfortable with communicating with new people

  • A methodical and logical approach to problem-solving

  • A working understanding of Windows PCs and IT packages

  • An awareness of the different types of computers and technologies

  • Ability to pass on information in a clear concise manner

  • Willingness to help others and develop new skills

  • Hard-working, conscientious, reliable and flexible

  • Polite, presentable, punctual and organised


£21,900 per annum

Working hours:

Monday to Friday, 9am – 5pm


Flexible working hours.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 245840)

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At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

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