IT Helpdesk apprentice

  • Withheld
  • Ringwood, Hampshire
  • £231.00 per hour

Working on the busy helpdesk, you will be fully involved in the day to day IT support function, this will include both hardware and software support. You will also be involved in new projects and roll-out of systems.

Vacancy provider logo for Intequal

  • GMFJ Reference
  • Wages
    £231.00 p/h
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    17 Months

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer


Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT. Job Role We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As an Helpdesk Apprentice your main roles and responsibilities will include: •Becoming a valued part of the IT Support team •Learning how to provide technical support •Assisting in customer projects and support activities as skills allow •Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship •Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients •Learning how to handle telephone support calls as well as incoming helpdesk emails •Managing the helpdesk system, ensuring all calls are handled within appropriate timescales •Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary •Updating company systems.

For more information about this vacancy please contact Intequal on 07538512264 (Ref ID: 245854)

•You will be highly organized with excellent communication skills •You will be willing to work hard and eager to learn •You will be a quick learner •Logical and methodical approach to problem solving •You will be adaptable with the ability to multitask •You will have superb IT skills and a base knowledge of hardware & software.
To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT. Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Our clients have a successful history of developing apprentices, and currently have 11 employees who are ‘ex-apprentices’ in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.
Please consider the commute, we can discuss this with you.

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