Client/Customer Service Apprentice

  • Mediatel/Adwanted UK Limited
  • London, Westminster
  • £460.25 per week

MEDIATEL LTD This Client Service Apprentice position offers an exciting opportunity to start your career in a market leading media company and contribute to the success of top-tier brands through innovative advertising and content solutions.

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  • GMFJ Reference
    245871
  • Wages
    £460.25 p/w
  • Hours
    35.00 per week
  • Date Posted
    31/01/2024
  • Start Date
    04/03/2024
  • Approx. Duration
    19 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Mediatel/Adwanted UK Limited

Description

If you are a highly motivated and results-driven
individual with a passion for technology which supports
advertisers to reach their audience, we would love you to
join our dynamic team to start your career in advertising
technology.

Responsibilities;

  • Learn Adwanted Connected and SRDS BRAD
    products comprehensively and provide training to our
    clients both remotely and in-person.
  • Administer SRDS BRAD contract renewals, ensuring
    clients are informed of cancellation deadlines and
    appropriate action taken in accordance with contract
    terms.
  • Develop, grow and maintain strong working
    relationships with all clients and be the first port of
    call for queries, understanding when to escalate.
  • Ensure that key contacts are communicated with
    throughout the year, to maintain relationships and
    ensure retention of the business.
  • Provide helpdesk support to clients and feedback on
    the systems to our product managers.
  • Maintain internal client management system and log
    tickets when necessary.
  • Share your ideas and proactively contribute to
    marketing and client communications.
  • Support the manager to meet sales targets by
    sending communications to specific sectors,
    maintaining and updating the prospects database
    and assisting clients during product trial periods.
  • Analyse and report on client usage and frequency of
    contact.
  • Ensure security of data by managing the correct level
    of access for all clients.
  • Provide support to the Data Team when required for
    collecting and loading data.

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 245871)

Company website : uk.adwanted.com

  • IT skills
  • Attention to detail
  • Customer care skills
  • Number skills
  • Analytical skills
  • Team working
  • GCSE or equivalent Mathematics & English (Grade 9-6 (A*-B)) essential
  • A Level or equivalent to be educated (Grade to A-Level/Level 3 standard) essential
  • Customer service Specialist Level 3 Standard
  • Work Based training
  • End Point Assessment
  • Quick Learner
  • Problem Solver
  • Ability to prioritise
  • Potential career progression includes development
    to account management and opportunities to sell
    directly to prospective clients.
  • On the job training and mentoring, along with your
    apprenticeship learning will ensure success.
In order to be considered for this vacancy you must be; Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above. Personal Qualities; • You will be a confident and outgoing individual, who presents both themselves and concepts and ideas well. Previous experience of presenting to others, would be an advantage. • Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must. • Experience of Hubspot CRM and Sales tools would be helpful, but not essential.
N/A

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