Apprentice Assistant Manager

  • Marstons - Clock Tower Cheltenham
  • Cheltenham, Gloucestershire
  • £171.10 per week

Looking to progress your career within hospitality? Join us, and with Marston's and gain a Level 3 Apprenticeship qualification in Hospitality Supervision! This is work based learning and your training will be provided by Lifetime Training.

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  • GMFJ Reference
    246000
  • Wages
    £171.10 p/w
  • Hours
    30.00 per week
  • Date Posted
    02/02/2024
  • Start Date
    08/03/2024
  • Approx. Duration
    12 months

  • Location
    Cheltenham
  • Status
    Now Taking Applications
  • Sector
    Catering & Hospitality
  • Opportunity Type
    Advanced Level 3
  • Employer
    Marstons - Clock Tower Cheltenham

Description

Make a name for yourself in our front of house team. Turn your hand to some new skills or polish up on some old ones. You'll be part of a team delivering an experience that gets our guests coming back for more. Plus, within a social and lively environment you'll get to have a laugh along the way.

As an Apprentice Assistant Manager, you will supervise the running of the front of house shift and serve the full range of food and drinks to company standards whilst maintaining a high level of customer care and promoting a friendly atmosphere at all times.

Key Duties:

- To maintain a high level of customer care at all times.

- To sell and serve all food and drinks to company standards.

- To follow company procedures in respect of cash handling as detailed in the Retail Staff Handbook.

- Ensure at all times that legal requirements are strictly adhered to e.g. Licensing Laws, Trade Descriptions Act, Weights and Measures Act, Food Hygiene (general) Regulations, plus any others that may affect the business.

- Deal with customer complaints in order to achieve a satisfactory outcome, as per the Company policy. A member of the management team must be informed of all complaints made.

- To maximise the full sales potential of the bar and restaurant and ensure that standards are maintained at all times.

- To present the customer's bill and ensure the correct payment is received for all goods served.

- To deputise the management team and have the confidence to resolve any issues in their absence.

- To help organise and supervise the front of house team during a busy shift.

BAR

- Clean and tidy all service areas including all display materials and equipment.

- Ensure all bar requisites are available at all times for the use of the customers, e.g. ice, lemons etc.

- Ensure the bar has sufficient stocks for the anticipated trade.

RESTAURANT

- Ensure all cruets and accompaniments are kept clean, filled and well stocked throughout the session.

- Ensure all dumbwaiters and other areas of the restaurants are kept clean, tidy and well stocked at all times as per brands manual specification.

- Ensure that the customers are satisfied with their meals, completing a customer care check.

- To clear all dirty plates and glasses as soon as possible after the customers have finished and re-lay all tables as per company standards as necessary.

Ideal Candidate:

We are looking for enthusiastic, committed individuals with a desire to develop and succeed. You will be required to deliver a high standard of customer service. Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome. You'll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to. You must be able to work a minimum of 30 hours per week.

Our Apprenticeships:

At Marstons, you will be working towards a Hospitality Supervisor Apprenticeship Level 3 qualification over the course of 12-18 months.

As an Apprentice with Marston's, you will gain a nationally recognised qualification, giving you an ideal grounding for a career in the hospitality industry. Learning is all on-site, so there is no need for our Apprentices to attend college, and our Apprentices are all paid national minimum wage, which is above the standard Apprentice rate. Throughout your Apprenticeship you will be supported by your Manager and our Apprenticeship provider too, so you will be given all the help and advice you need to succeed. Upon completion of the Marston's Apprenticeship Programme, you will be set up to develop further through the Marston's career path.

The Benefits and Rewards:

As you'd expect from a name like Marston's the rewards and benefits are competitive to say the least, but perhaps more importantly there's ample scope and opportunity to make your mark, plus the genuine prospect of running your own pub sooner rather than later. For starters we can offer:

- A competitive hourly salary

- The chance to work in a fun and friendly environment

- 20% Discount Card* (across our managed estate) and 30% discount at work

- Childcare voucher, stakeholder pension and save as you earn schemes (after a qualifying period)

Come as you are. Personality counts for more than anything else here. So, whether you're an expert now, or you're just starting out, we'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Marston's. Where people make pubs.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 246000)

- Able to work in fast paced environments - Initiative thinking - Friendly - Great team-worker
No previous qualifications required
Marston's Academy Hospitality Supervisor Apprenticeship L3 including Functional Skills in Maths and English
We are looking for enthusiastic, committed individuals with a desire to develop and succeed. You will be required to deliver a high standard of customer service. Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome. You'll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to. You must be able to work a minimum of 30 hours per week. You must have previous experience working in a customer focused environment. Previous supervisory experience is not necessarily required, but an engaged attitude and a passion to learn and develop your career in hospitality is a must.
Ongoing training and development.
If you are a parent / carer or your parent / carer would like more information on apprenticeships please email Marstons@lifetimetraining.co.uk to obtain your parent guide or visit https://partners.lifetimetraining.co.uk/marstons/register-interest/ to see the guide and register your interest in hearing about any Marstons vacancies as they become available.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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