Apprentice (Customer Advisor Advanced) - United Utilities - Lingley Mere

  • United Utilities
  • Warrington
  • £18000 per annum

Apprentice (Customer Advisor Advanced) (21955) Job ID: 21955 Location: Warrington, UK Salary: £18,000.00 Working Hours: 37.00 per week Want to be part of building a greener, healthier and stronger North West? Come and join us! We'll provide you with industry leading skills and the experience you'll need to succeed in your career. Start living your future, today As a Customer Services apprentice, you will provide excellent service to our customers, answering a range of enquiries via a number of different contact channels such as phone, letter, email and web chat.

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  • GMFJ Reference
    246073
  • Wages
    £18,000 p/a
  • Hours
    37.00 per week
  • Date Posted
    05/02/2024
  • Start Date
    02/09/2024
  • Duration
    Not Specified

  • Location
    Warrington
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    United Utilities

Description

Job DescriptionApprentice (Customer Advisor Advanced) (21955)Job ID: 21955
Location: Warrington, UK
Salary: £18,000.00
Working Hours: 37.00 per week
Job Purpose

Are you ready to live your future? Life as a United Utilities apprentice is full of benefits.

With a range of award-winning roles on offer, you're bound to find your future career. We see our apprentices are well looked after, with a generous salary, 26 days leave excluding bank holidays, 10 driving lessons to help to get you on the road and many more benefits.

Want to be part of building a greener, healthier and stronger North West? Come and join us! We'll provide you with industry leading skills and the experience you'll need to succeed in your career.

Start living your future, today

As a Customer Services apprentice, you will provide excellent service to our customers, answering a range of enquiries via a number of different contact channels such as phone, letter, email and web chat.

What makes us different?

  • Secure your future – every apprentice is guaranteed a permanent position at the end of their scheme*
  • It's a springboard to your career – we provide you with structured training, a dedicated mentor and quality placements to help you shape your career
  • Inspire the next generation – you'll have the opportunity to represent United Utilities at key events across the region to engage with young people to bring careers in the water industry to life

Job Accountabilities

A bit more about the role:

During this 18 month programme, the work you do is vital for our business. You'll be dealing with customers queries quickly, efficiently and through to resolution ensuring that they are completely satisfied with how we have dealt with their query. You'll also be involved in:

  • Speaking with and helping our customers with their queries or problems
  • Accurately recording and processing a variety of customer enquires
  • Diagnosing customer issues and investigating and interpreting data held on a number of different systems
  • Managing customer expectations as well as setting and agreeing timescales for actions to be performed
  • Promoting United Utilities products and services
  • Gain and insight into various departments and teams within our customer service teams.

Successful apprentices will achieve a Customer Service Practitioner level 2 Standard which is endorsed by the Institute for apprenticeships. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

What you'll learn from us:

  • Provide excellent customer service to our customers, including diagnosing and resolving customer issues to their total satisfaction.
  • Deal with customer queries quickly and efficiently through to resolution
  • How to escalate cases for support as required
  • How to ensure systems notes and records are updated in line with regulatory requirements
  • You'll receive training, and gain the knowledge and experience to be able to perform in the following areas; billing, network Enquiries and work force planning. At the end of the Apprenticeship a final destination will then be determined.

Knowledge and Skills

What we're looking for:

We're looking for someone who is customer focused, keen to gain hands on experience, develop practical skills and achieve the standards needed to really succeed in your role.

You'll have a dedicated mentor and manager who'll be on hand to support you every step of the way. All that we ask from you is that you're willing to learn, know how to work as part of a team and can manage your time and workload to get things done.

You'll also need to have 2 GCSEs, grades A-C or grades 9-4 or equivalent in Maths and English.

What you'll get from us:

  • Rewarding essentials – there's lot of perks to the job, including a starting salary of £18,000 which will increase each year based on performance.
  • Be the best you can be – you'll get involved in all sorts of training and fun activities with your fellow apprentices.
  • An environment to be proud of – we're a responsible employer committed to developing our young talent in state of the art facilities.
  • Be part of the family – you'll have the chance to network, bond and learn from your colleagues and fellow apprentices.

Additional Information

* As long as you meet all necessary standards and behaviour criteria throughout the programme.

We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.

If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.
Closing Date: 03/03/24

APPLY FOR THIS JOB NOW

For more information about this vacancy please contact Energy & Utility Skills on +441217138264 (Ref ID: 246073)

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