IT Support Apprentice

  • Withheld
  • Romsey, Hampshire
  • £4.72 per hour

As an IT Support Apprentice, you will work in a busy IT support function across the whole school estate. This will be providing IT support both remotely and in-person, covering Hardware, Software, and Cloud services. This opportunity offers a variety in tasks and incident response.

Vacancy provider logo for Intequal

  • GMFJ Reference
    246113
  • Wages
    £4.72 p/h
  • Hours
    37.00 per week
  • Date Posted
    06/02/2024
  • Start Date
    29/03/2024
  • Approx. Duration
    17 Months

  • Location
    Romsey
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

RESPONSIBILITIES/ACCOUNTABILITIES: • Providing technical support on all hardware and software issues to • Investigating and where possible repairing faults. • Liaising with ICT support companies re maintenance issues. • Set up new equipment and ensure that it is suitable for the user needs. • Maintain the schools network to ensure that it performs efficiently. • Maintain web applications. • Regularly check all IT equipment. • To manage printers and printer quotas. • Investigating and testing new systems and give technical advice on ICT developments within the school. • Installing and upgrading software to the network. • Keep abreast of software and hardware developments both in the education and private sectors. • Ensure that back up procedures are maintained. • Ensure that virus protection, checking file storage and memory capacity is up to date all the networks school computers and laptops. • Participate in discussions with users to understand their ICT requirements and recommend solutions to meet their needs in terms of hardware and software. • Provide network and peripheral support to staff during lessons. • Set up new users on networks when required. General Administrative Duties • To assist in the on-going development of ICT systems to enable the delivery of an electronic classroom and the delivery of future administrative systems. • Security mark and record all new IT equipment arriving in school and maintain up to date records. • Work closely with staff to ensure the efficient use of networks the networks. • Provide training to staff and governors. • Provide support, guidance and training to staff from other schools. • Support teaching staff in the use of ICT based activities, and provide assistance to groups of pupils in the use of ICT- this may include delivery sessions to whole class/groups of students under the overall direction of the teacher. • Provide technical support and assistance on staff training and deliver in-house training for staff, including the preparation of guidance on the use of ICT for staff and pupils. • Such other duties as may reasonably be allocated by the Executive Headteacher or other delegated officers, within the purview of the post. Support for the School • Ensuring equipment is maintained to a safe standard. • Ensuring that the school adheres to all the ICT legal requirements e.g. licensing. • Adhering to school policies and procedures. • To be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. • To contribute to the overall ethos/work/aims of the school. • To participate in training and other learning activities and performance management as required. CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

For more information about this vacancy please contact Intequal on 07538512264 (Ref ID: 246113)

•Able to work independently, and as part of a wider team •You will be highly organised, have excellent communication skills and a brilliant telephone manner. •You will have an eagerness to learn and develop your technical skills. •You will be enthusiastic, polite, smart and personable. •Able to respond to speedy changes in technology and learn and apply new solutions. •Good literacy and numeracy. •Able to keep accurate records and work within agreed frameworks.
To be considered for this role, you must have at least a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT. Due to having to conduct onsite visits, a full driving licence and own transport is desirable. Please note that you should not hold a higher level qualification (i.e. a Degree) in a similar subject.
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility to work pattern and willingness to learn. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
On completion of Level 3 apprenticeship, potentially a full time IT Technician role maybe available.

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