IT Support Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £10.26 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £10.26 p/h
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Are you looking to kick start a career in IT Support? A drug and alcohol charity in Scotland are looking to employ an IT Support Apprentice who will complete an SCQF Level 6 qualification.

The successful candidate will be joining the charity’s IT Team and provide first line IT support to approximately 550 staff who are located across the UK. This opportunity has developed as they look to maintain their high levels of customer service within a growing organisation, to do this they are expanding their team.


  • Providing first line telephone, email and face-to-face support to users

  • Escalating IT issues to other members of the IT Team as appropriate

  • Creating, processing, maintaining and resolving tickets using the Service Desk tool

  • Monitoring of ticket queues

  • Providing support for desktop PCs and laptops, tablets and smartphones

  • Updating self-help and FAQ knowledge documents

  • Deployments and upgrades to equipment as requested

  • Providing support for meeting room AV and presentation equipment/services

  • Providing support for a wide range of mainstream software and other business software

What do I need to be successful?

  • A genuine interest in providing IT support

  • Knowledge of Microsoft Windows desktop environments and Microsoft Office 

  • Good time keeping skills

  • Good communication skills 

  • It is desirable that the postholder has completed a relevant secondary school level IT 
    qualification or above 

  • Ability to work effectively as part of an IT team to deliver added value to the organisation

  • You must be able to drive as this is a requirement of the role


£21,350 per annum

Working week:

Monday to Friday, 9am – 5pm


  • Hybrid working, season ticket loan, pension scheme and life assurance

  • Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities

  • Continuous training and career development via PXL our dedicated learning management system

  • Access to a 24/7 Employee Assistance programme including telephone and online access

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246125)

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