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Customer Support Apprentice

  • QA Apprenticeships
  • Edinburgh, City of Edinburgh
  • £6.73 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £6.73 p/h
  • Hours
    37.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description:

Our client are the UK's number 1 retailer of quality electronic cigarette and vaping merchandise. They are growing and want your help to be our voice to customers. This is an exciting opportunity to join their customer service first line support team in Edinburgh and kickstart a career!


This is a vital role within our client's business and you will be the first point of contact for all customer enquiries. As part of your daily role, you will support their friendly customer service first line support team and make their day by providing solutions and a positive experience.


  • Communicate electronically with customers through emails, live chat and calls

  • Identify customers’ needs and provide excellent first line support by providing solutions and alternatives

  • Keep records of conversations in company eCRM systems

  • Becoming a super user on the relevant software to support peers and customers

  • Troubleshoot, problem solve, collaborate with colleagues to support customers

  • Excellent training is provided to support you as you work for our team on systems including eCRM, Outlook, Microsoft Excel, Word, Teams and One Drive

Desirable skills:

  • Strong communication skills for customers and colleagues

  • Customer service skills

  • Organisation skills

  • Problem solving

  • Keen on learning new skills

  • Amazing training is provided but a passion for the role is important


£14,000 per annum

Working hours:

37 hours per week


The team have a relaxed atmosphere and we want to support their staff to do well. They have guided 6 apprentices so far in the business and understand what it takes to help you succeed.

Future prospects:

Our clients see the value in learning and are proud to support apprentices to progress to more senior roles after completing their course.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246140)

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