Office Support Apprentice

  • QA Apprenticeships
  • Edinburgh, City of Edinburgh
  • £10.81 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £10.81 p/h
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description:

Our client is a public body established in 1996 to provide valuation services to four Councils: City of Edinburgh, East Lothian, West Lothian and Midlothian! They are responsible for compiling, maintaining, and dealing with appeals for the electoral register, council tax valuation list and valuation roll!


They are looking for an Office Support Apprentice to join their busy team in Edinburgh to work towards a SCQF Level 6 Apprenticeship. The learner will be on rotation across a variety of business departments to become efficient in all systems and use the skills learned to implement digital efficiencies moving forward.


  • Working within the business support team by maintaining the iTrent System with payroll data, maintenance of staff leave, car leasing and insurance documentation

  • Becoming the first point of contact for processing applications for the electoral registration, dealing with planning permissions, building warrants and front line customer support

  • Processing customer information onto the CRM Eros System (Electorol Registration Operational System) and becoming a superuser within Civica, Domestic Survey System and Commercial Valuation System (inhouse systems used for council tax list and valuation list)

  • Assisting the Governance Team by adhering and rolling out Data Protection Policies and Procedures, updating data shared agreements and collaborating with other departments on information requests or matters

  • Utalising Emperform to process performance reviews within the HR department

  • Facilitating all project management and provide an internal audit service monitoring the key invoices

  • Using Sharepoint (intranet) to provide PA Support to the assessor and provide general administrative provision across the organisation

What do they need from you?

An interest in IT and digital communications


£22,495 per annum

Working hours:

Monday to Thursday 9am - 5pm, Friday 9am - 4:30pm


  • Hybrid working

  • Flexible hours

  • Additional option of early retirement from age of 60

  • Flexible retirement benefits

  • Ill health retirement benefits

  • Life cover of 3 times your salary if you die in service

Future prospects:

You will have the chance to continue to develop through the company and progress within your role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246142)

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