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IT Support Apprentice

  • QA Apprenticeships
  • Bellshill, North Lanarkshire
  • £6.25 per hour

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  • GMFJ Reference
    246151
  • Wages
    £6.25 p/h
  • Hours
    37.50 per week
  • Date Posted
    06/02/2024
  • Start Date
    06/02/2024
  • Duration
    Not Specified

  • Location
    Bellshill
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Why RM Education?



A leading provider of technology for learning to schools, colleges and universities across the UK. They deliver everything educational establishments need to deliver technology-enabled learning. They don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.



What's involved?



They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your Technical Apprenticeship in IT & Telecommunications.



Responsibilities:





  • Provide telephone technical support to South Lanarkshire Council Establishments, providing advice and problem solving expertise on technical problems and queries


  • Problem resolution will be mainly using remote tools such as NetOp or Centrastage


  • Ensure systems are updated on a real time basis including detailed and accurate call notes


  • Ensure calls are progressed and closed in line with contracted service level agreements


  • Escalate any issues on call progression or customer issues (Some equipment handling may be required)


  • Provide support for site visits to schools to resolve problems which we are unable to address remotely 


  • Participate in project work such as installations and software rollouts


  • Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction




What do they need from you?





  • Strong organisational skills


  • Attention to detail


  • Self-confidence and articulate


  • Professional attitude and presentation




Salary:



£13,000 per annum



Working week:



Flexibility on start with potential to work 9.30am until 6.00pm (there will be support on-hand)



Benefits:





  • Cycle to work scheme


  • BUPA private healthcare


  • Discounts on movies, electrical goods, travel, cinema tickets, deals on utilities


  • Holiday purchase scheme


  • £500 on completion of apprenticeship




Future prospects:



People who have not secured a role after completion of the apprenticeship have gone onto work at organisations such as Kick ICT and Barclays. Your salary will be reviewed upon completion of your apprenticeship program.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246151)

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