IT Technical Support Apprentice

  • QA Apprenticeships
  • Rothwell, Leeds
  • £9.62 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £9.62 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description: 
DSPE UK Ltd started in 2020 and have been offering professional services to the Education and event spaces ever since. We provide the full range of services and you’ll get involved in the full lifecycle of project and services delivery in this role.

We are now looking for an eager candidate to join us as an apprentice. 

An Information Communications Technician (ICT) provides support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports our team and customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

Salary: £18,000 - £20,000 per annum.

Duties: [will include but not be limited to:] 

  • Provide technical support to customers both internal and external through a range of communication channels

  • Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras

  • Address IT issues by prioritising in response to customer service level agreements

  • To provide first and second line IT and AV support services to end-users

  • Configure, test, and deploy end-user devices including laptops, tablets, desktop PCs, phones, and printers

  • Manage (create, amend, delete and report) user accounts on all education systems including m365, Active Directory and other learning and administrative school systems

  • Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, accounts are working on the first day

  • Assist with the deployment of computers, including mobile devices to end-users

  • To assist in the provision of School wide systems and services

What we are looking for:
Desired skills / qualities: 

  • Works independently and takes responsibility maintains productive and professional working environment with secure working practices

  • Passion for new and emerging technologies

  • Resilient and positive mental attitude when dealing with difficult situations

  • Maintains thorough and organised approach when working on issue troubleshooting and resolution

An Information Communications Technician is not expected to have undergone any formal training or hold qualifications for this role but some informal learning relevant to the role is desirable.

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week: 37.5hrs per week, 8:30am-5:00pm, Monday - Friday. 


  • Free lunch during term time

  • 25 Days Holiday + Bank Holidays – Holidays to be taken out of term time

  • Social Events 

  • Great career progression opportunities

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246168)

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