IT Support Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £10.42 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £10.42 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Higher Level 4
  • Employer
    QA Apprenticeships


Our client, a leading Business Telecoms Provider, is looking to add an IT Support Apprentice to their rapidly growing team based in Glasgow

This is a hybrid role which will be part office based and part field based. This is also a new role with huge potential to progress into their field-based engineer team.


  • Ensuring the highest quality of service is provided at all times through calls and emails with strict adherence to agreed service levels

  • Providing a first line support service to customers in a professional manner

  • Taking ownership of customer enquiries and managing to completion

  • Customising phone systems remotely as per customer requests

  • Troubleshooting faults with regards to the customer's phone system, broadband and mobiles

  • Contributing to the continuous improvement of current processes and procedures

  • Attending customer sites to further diagnose faults with telecoms and IT hardware and software

Required skills:

  • Technically minded with strong problem-solving skills

  • Excellent interpersonal, communication and influencing skills

  • Highly organised, logical and methodical approach to work

  • An emphasis on accuracy and attention to detail

  • Energetic and positive outlook is a must

  • A full UK Driving licence


£21,674 per annum

Working hours:

Monday to Friday, 9am - 5.30pm


  • OTE and overtime

  • Performance related bonus structure

  • Company trips and events. Recently these have included Amsterdam and Dubai!

  • Company vehicle that can be used outside of hours after completion of apprenticeship – 10p a mile!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246219)

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