IT Apprentice

  • QA Apprenticeships
  • Chorley, Lancashire
  • £7.69 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.69 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description: 
We, ESG Global, are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. 

We are looking to add an apprentice to our team, to help them learn across our service desk function, and help bring fresh idea's into to the table! 

Position Responsibilities: 

  • Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)

  • Providing assistance to resolve support issues or escalating the call within the relevant team

  • Dealing with software issues e.g installation and upgrades

  • Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue

  • Providing basic training over the phone for stakeholders when needed

  • Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems

  • Support Starters, Leavers & Movers within ESG

  • Hardware builds

  • Check in hardware & deliveries to Corporate IT

  • Keep up to date notes on the work completed through the helpdesk 

About You / What we are looking for: 

  • Good written and verbal communication skills

  • A strong sense of pride and accountability

  • Able to manage workload and prioritise

  • Able to work as part as a team or individually

  • Able to gather relevant information systematically to troubleshoot and resolve issues 

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

£14,000 - £16,000 per annum.


  • Company Pension (if eligible)

  • Private Healthcare

  • Company Life Insurance

  • Gym Discount

  • Cycle to work scheme

  • Holiday buy back scheme

  • Length of service bonus

  • 25 days holidays plus bank holidays

  • Team Building Days & Nights out

  • Smart/Casual Dress Code

  • Vibrant and Fun Workplace

  • Access to company benefits portal including 1000s of discounts & cashback

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246251)

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