Customer Service Apprentice

  • British Sugar
  • Peterborough, Cambridgeshire
  • £21489 per annum

In this apprenticeship, you will follow a Customer Service pathway, learning how to create best in class customer experience, working with our broad range of big brand customers.

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  • GMFJ Reference
    246303
  • Wages
    £21,489 p/a
  • Hours
    36.00 per week
  • Date Posted
    08/02/2024
  • Start Date
    04/09/2024
  • Approx. Duration
    18 months

  • Location
    Peterborough
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Employer
    British Sugar

Description

When you join British Sugar, you can expect a competitive starting salary of £21,489, which is reviewed annually. Additionally, you'll enjoy the benefit of 26 days holiday plus bank holidays. At British Sugar, we prioritise rewarding our employees for their dedication and contributions, ensuring a supportive and fulfilling work environment.

You will be an integral member of the team, learning how to manage and track customer satisfaction, administer sales, and resolve customers questions effectively, creating a positive experience throughout.

An 18-month programme, following the Customer Services Specialist standard, achieving a Level 3 Customer Services qualification and all the practical experience alongside to be working in a Customer Service role from day 1.

Working from our Head Office in Peterborough, 5-days per week, Monday-Friday and attending college 1 day per month.

The scheme will give the opportunity to:

  • Produce operating procedures that create a great customer experience.
  • Maintain British Sugar’s service level agreements and review against our customer proposition.
  • Active involvement in creating positive customer relationships.
  • Produce customer Key Performance Indicators
  • Join us on customer visits to build relationships and support our Commercial and Supply Chain teams.
  • Manage administration, reports and customer questions and actively identifying and reviewing improvement opportunities.
  • Assist in the production and maintenance of data, reports and spreadsheets
  • Involved in successfully delivering our customer service projects.
  • Develop behavioural skills to be a great team member.


For more information about this vacancy please contact GetMyFirstJob Recruitment on opportunities@getmyfirstjob.co.uk (Ref ID: 246303)

Company website : https://careers.britishsugar.co.uk/apprenticeships/

What will you need?

  • Be aged 16 and over
  • Be living and eligible to work in the UK
  • To be able to travel to attend college 1 day per month
  • Live our values of staying safe, drive to action, working together, respecting each other and being open and flexible

  • Have achieved or predicted a minimum of 5 GCSEs (or equivalent) at Level 4/C which must include Maths, English and a Science

British Sugar is committed to creating an environment where everyone can thrive, within a culture of inclusion; a culture that empowers and respects everyone.

Opportunities with British Sugar

"British Sugar are renowned for their apprenticeship schemes. Apprenticeships are a fantastic way to learn without needing to go to university. You can still progress and achieve your goals without having a diploma! Whichever route you take after leaving school, an apprenticeship should be one of the options that is considered, especially if you aren’t fully set on university. For myself, I wanted to fully change my career and wanted a challenge I could really set my mind to. A lot of people don’t know what they want to do with their career and get discouraged when others have planned out their lives around university. The best piece of advice I could give is to give it a try!"

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