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First Line Support Technician Apprentice

  • QA Apprenticeships
  • Consett, County Durham
  • £6.73 per hour

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  • GMFJ Reference
    246312
  • Wages
    £6.73 p/h
  • Hours
    36.00 per week
  • Date Posted
    08/02/2024
  • Start Date
    08/02/2024
  • Duration
    Not Specified

  • Location
    Consett
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description: 
Aspect Voice is a dynamic communications and technology business dedicated to providing innovative solutions across various industries. With a focus on delivering exceptional customer service and cutting-edge technology, we strive to empower businesses with reliable communication tools tailored to their needs.



Overview: 
We are seeking a motivated and enthusiastic individual to join our team as a 1st Line Support Apprentice. 
This entry-level position offers a fantastic opportunity to kickstart a career in the fast-paced world of telecommunications and IT support.



Role duties: 





  • First line telephone support, diagnose issues with customers telephony services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits) 


  • Remote programming works, so changes to customer systems as and when requested 


  • Liaising with field based technicians to keep ticketing system up to date 


  • Liaising with customers to keep update regarding projects and tickets 


  • Liaising with suppliers regarding orders and requests 


  • Research services and products for sales team 


  • General admin tasks relating to service team 




What we are looking for: 
Skills and personal qualities: 





  • Good IT skills and knowledge 


  • Good communication skills 


  • Good telephone manner 


  • Good timekeeping


  • Positive attitude


  • Enthusiastic about wanting to learn about IT and Tech 




Entry requirements:





  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information, please visit the UK ENIC website. 



Working week: Monday to Friday, 9am to 5:15pm (5pm on a Friday) 36 hours a week.



Company benefits: 





  • 20 days, plus bank holidays - increasing one day per year up to a maximum of 25 days


  • Free Tea and Coffee


  • Friendly working culture


  • Company pension




Future prospects: 
There is the potential for you to gain permanent employment upon successful completion of the apprenticeships.



Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 246312)

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