Apprentice Customer Service Advisor

  • Castle Trust Bank
  • Basingstoke, Hampshire
  • £21500 per annum

We have an apprenticeship opportunity for a Customer Service Advisor to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

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  • GMFJ Reference
    246399
  • Wages
    £21,500 p/a
  • Hours
    37.50 per week
  • Date Posted
    09/02/2024
  • Start Date
    01/04/2024
  • Approx. Duration
    16 months

  • Location
    Basingstoke
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Castle Trust Bank

Description

Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.

As a Customer Service Advisor, you will be responsible for taking inbound calls from both customers and retailers. In what will be a busy role, you will find yourself dealing with a variety of queries from customers wishing to discuss their account and balance, through to if they are having difficulty making payments. Whilst every customer is unique, the types of queries you will be dealing with each day will soon become familiar to you. From time to time, you will also respond to customer queries via email, however this role is predominantly phone based.

You’ll work alongside a fun, creative and energetic team of people who all work together to ensure our 5 company values of Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent are at the heart of everything we do.

The role is based at our Basingstoke office which is home to the Omni Operations Team (and has great access to the M3 and the mainline railway station, and just 45 minutes from London). This is a full time, permanent position (37.5 hours per week, Monday to Friday, 9:00 to 5:30pm).

For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 246399)

Company website : https://www.castletrust.co.uk/

What is important to us is that you excellent verbal and written communication skills with the confidence to be able to communicate effectively with our customers. You will need to be confident using computer systems, however training will be provided on the specific systems we use in this environment. As long as you have the right attitude and desire to learn, then come and talk to us and find out more about the opportunity.

What is equally important is that you have the ability to pay good attention to detail with excellent time management and problem solving skills.

A minimum of 3 GCSEs including Maths & English (Grade C/4 or above). If you do not have Maths and English at this level, apply and speak to a member of the recruitment team to find out what support options might be available.

Level 2 Customer Service Practitioner.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

There are excellent opportunities for progression within the company, with a strong focus on continued learning and personal development.

What’s in it for you…

As well as well as a competitive salary (£21,500), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Vitality and Equipsme. In addition, all colleagues have free access to Telus Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

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Opportunities with Learning Skills Partnership

With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

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