Apprentice Call Handler

  • JCT600
  • Chesterfield , Derbyshire
  • £6.40 per hour

As an apprentice call handler, you will divide your time between actively completing your Apprenticeship studies and being the first point of contact for our customers with the aim of successfully converting this into a booking opportunity.

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  • GMFJ Reference
    246600
  • Wages
    £6.40 p/h
  • Hours
    40.00 per week
  • Date Posted
    14/02/2024
  • Start Date
    20/05/2024
  • Approx. Duration
    14 months

  • Location
    Chesterfield
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    JCT600

Description

As an apprentice call handler you will divide your time between actively completing your Apprenticeship studies and being the first point of contact for our customers with the aim of successfully converting this into a booking opportunity. You will be working in our customer service centre, addressing customer’s queries via telephone, email and live chat. The calls you will receive will be varied.

In this role you will also learn the importance providing all our customers with details of appropriate advice and services in line with our duty of care obligations. You will be required up update and maintain our customer data bases.

On the job training is provided and you will be paired up with an experienced advisor. 20% of your working hours will be spent studying a level two standard Apprenticeship.

The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 – 14:00 Saturdays.

Key responsibilities:

  • Personify the Company Values and live the Company Strategy in all aspects of your role.
  • Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public, putting yourself in the customers’ shoes in order to deliver the highest level of customer experience.
  • Obtaining and increasing the value of bookings.
  • Identifying required work or services in line with manufacturer requirements and our duty of care obligations.
  • Actively set out to achieve and exceed departmental objectives.
  • Ensure all Brand standards are adhered to at all times.
  • Accurately record customer and vehicle information ensuring the data is up to date in order that customers can be prospected to secure repeat and incremental business.
  • General office duties.
  • Building customer relationships.

For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 246600)

Company website : https://www.jct600.co.uk/

  • Communication
  • Customer focus
  • Team working
  • Relationship building
  • Problem solving

GCSE (or equivalent) Maths and English at grade D or above desirable but not essential.

Customer Service Practitioner Level 2.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

We require people who want to be the best. Wanting to be the best is not enough though. You must also have the skill, attitude and energy to help us make it happen. How you contribute to our positive culture, our desire to give something back to the community, and how our colleagues feel about their roles is hugely important to us.

In addition to the above, this role also requires you to have the following:

  • We are looking for someone who loves to talk.
  • Someone who is confident when using IT / multiple systems at once.
  • Self-driven and wishes to develop & progress within a busy environment.
  • Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
  • A tenacious approach with the ability to recognise and act upon opportunities when they arise.
  • Motivated by working to targets / deadlines
  • A customer centric approach, always striving to deliver service above customer expectations.
  • Strong organisational and time management skills.
  • Team player – able to work both alone and as part of a team.

This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. JCT600 has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.

Please note that the wage does vary depending on age, see further details below: Candidates aged Under 18 £6.40 per hour Candidates aged 18-20 £8.60 per hour Candidates aged 21+ £11.44 per hour. You will also have to opportunity to earn an additional £3000 in bonus per year.

Our Mission: It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

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Opportunities with Learning Skills Partnership

With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

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