Customer Service Apprentice - Underwriter Support Advisor

  • Aldermore Bank PLC
  • Manchester , Greater Manchester
  • £22000 per annum

This is an amazing role where as a Underwriter Support Advisor you will underwrite and manage mortgage applications from initial decision stage through to completion and release of funds.

Vacancy provider logo for Damar Training

  • GMFJ Reference
  • Wages
    £22,000 p/a
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    16 months

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Aldermore Bank PLC


The primary role of the Underwriter Support Advisor is managing inbound telephony queries from Aldermore customers and brokers during the application and post offer mortgage process, whilst also providing administrative support to the Underwriting teams. Providing exceptional service during all customer and broker interactions – ensuring the end-to-end process is efficient, standards are met at all touch points and information is provided in a professional and effective manner.

Main Responsibilities:

  • To manage inbound calls from Aldermore Intermediaries, prospective and existing customers.
  • Provide support by being expert in both policy and process requirements to ensure an efficient application process.
  • Working as part of the property department, to deliver against key targets and objectives.
  • Supporting wider department and business teams to ensure delivery to our customers. This can be, but not exclusive to, the undertaking of administrative tasks and up-skilling in order to support the wider department.
  • At all times working to right first time, to deal with queries effectively to reduce turnaround times and delays with the case
  • Support a culture of continuous improvement, working to identify better ways of working that contribute to a proficient overall customer journey.
  • Being aware of potential process, business and external risks and working to mitigate and reduce these.
  • To identify areas for improvement within the role to assist the company in developing our service for the benefit of the customer.

Company Benefits:

  • 30 days annual leave
  • Employee Assistance programme
  • Refer a friend scheme
  • Aviva Digital GP and wellbeing app
  • Access to flu jabs, eyecare vouchers, travel season tickets
  • Cycle to work scheme

For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 246804)

Company website :

  • Excellent Customer Service focus
  • Organising and Communicating
  • Working with numbers
  • Problem solving, decision making and managing your time
  • Supporting customers in difficult situations
  • Microsoft Office

A minimum of 5 x GCSEs at grades A-C/9-4 which must include English and maths

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1 Functional Skills in maths and English (if required)

  • Good team player and communicator
  • Excellent customer service focus

Successful completion of the apprenticeship can lead to a permanent Underwriter Support Advisor role, where further development is available.

Working week: 9:00am to 5:00pm, and rotation of 10:00am to 6:00pm

Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment

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Damar Training offers a wide variety of apprenticeships in various industries with a focus on legal and justice placements. They also provide apprenticeships to a wide range of healthcare providers including NHS Trusts, GP and dental practices.

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