- GMFJ Reference
246804
- Wages
£22,000 p/a
- Hours
35.00 per week
- Date Posted
20/02/2024
- Start Date
01/04/2024
- Approx. Duration
16 months
- Location
Manchester
- Status
Now Taking Applications
- Sector
Sales
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Customer service practitioner (ST0072)
- Employer
Aldermore Bank PLC
Description
The primary role of the Underwriter Support Advisor is
managing inbound telephony queries from Aldermore customers and brokers during
the application and post offer mortgage process, whilst also providing
administrative support to the Underwriting teams. Providing exceptional service during all customer and broker
interactions – ensuring the end-to-end process is efficient, standards are met
at all touch points and information is provided in a professional and effective
manner.
Main Responsibilities:
- To
manage inbound calls from Aldermore Intermediaries, prospective and existing
customers.
- Provide
support by being expert in both policy and process requirements to ensure an
efficient application process.
- Working as part of the property department, to deliver against key
targets and objectives.
- Supporting wider department and business teams to ensure delivery
to our customers. This can be, but not exclusive to, the undertaking of
administrative tasks and up-skilling in order to support the wider department.
- At all times working to right first time, to deal with queries
effectively to reduce turnaround times and delays with the case
- Support a culture of continuous improvement, working to identify
better ways of working that contribute to a proficient overall customer
journey.
- Being
aware of potential process, business and external risks and working to mitigate
and reduce these.
- To identify areas for improvement within the role to assist
the company in developing our service for the benefit of the customer.
Company Benefits:
- 30 days annual leave
- Employee Assistance programme
- Refer a friend scheme
- Aviva Digital GP and wellbeing app
- Access to flu jabs, eyecare vouchers, travel season tickets
- Cycle to work scheme
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 246804)
Company website : https://www.aldermore.co.uk/
- Excellent Customer
Service focus
- Organising and Communicating
- Working with numbers
- Problem solving, decision making and managing your time
- Supporting customers in difficult situations
- Microsoft Office
A minimum of 5 x GCSEs
at grades A-C/9-4 which must include English and maths
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
- Level 1 Functional Skills in maths and English (if required)
- Good team player and communicator
- Excellent customer service focus
Successful
completion of the apprenticeship can lead to a permanent Underwriter Support
Advisor role, where further development is available.
Working week: 9:00am to 5:00pm,
and rotation of 10:00am to 6:00pm
Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment