×

0 people have applied to this vacancy

0 people have viewed this vacancy

IT Support Analyst Apprentice

  • measure2improve
  • Tiverton, Devon
  • £192.31 per week

Exciting IT career opportunity! Frontline support for client requests, logging and resolving support calls, managing users and mobile devices, testing software and databases, proactive assistance to clients, continuous improvement culture. Apply now!

Recommend this opportunity to a Friend
Vacancy provider logo for Exeter College

  • GMFJ Reference
    247025
  • Wages
    £192.31 p/w
  • Hours
    35.00 per week
  • Date Posted
    23/02/2024
  • Start Date
    05/08/2024
  • Approx. Duration
    18 months

  • Location
    Tiverton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    measure2improve

Description

If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Account Directors.


Typical responsibilities for this position will include:


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software/ update releases prior to implementation.
  • Testing of new customer databases prior to delivery.


Pro-Active Support

  • Assist clients on obtaining the most benefit from our products and services.
  • Understanding client requirements and establishing how they are using our software to improve usage of our products and services


Business Improvement

  • Support a culture of continuous improvement throughout the organisation
  • Comply with our ISO processes, procedures and documentation


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software releases prior to implementation.
  • Testing of new customer databases prior to delivery.


If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Support Manager & Client Account Directors.

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 247025)

  • Customer care skills
  • Problem solving skills
  • Communication skills
  • Attention to detail
  • Organisation skills
  • GCSE grade 4/C in Maths and English (or equivalent qualification)
You will attend Exeter College one day a week during term time working towards the Level 3 Information Communication Technician apprenticeship.
  • Logical
  • Initiative
  • Team player

Upon successful completion of the apprenticeship there is the opportunity to progress onto a Client Support Assistant and then a Client Support Manager.

Based on this opportunity you might also be interested in.

Level 3 Technical & Services Apprenticeship 2024

  • IT
  • 317.25 p/w
  • Advanced Level 3
  • Various Locations

Lancashire
Level 3 Technical & Services Apprenticeship 2024

Are you a school or college leaver looking to develop your skills and realise your full potential? Would you like to kick start your career in a supportive, energetic and innovative company?Join Softcat’s Apprenticeship Scheme in Technical & Services

More Info & Apply
IT Technician Trainee - Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • London

London
IT Technician Trainee - Skills Bootcamp (12-week course / Guaranteed Job Interview)

Are you looking to start your IT career? Do you want industry-recognized certifications and hands-on skills? Our 12-week online IT Technician Skills Bootcamp can give you that and more! Our Skills Bootcamp is a Level 3 qualification that will also give you the industry-recognized certifications that top employers are looking for. Previous experience is not necessary, all we ask is you have the right attitude and desire to start you career in IT. GUARANTEED JOB INTERVIEW towards the end of the bootcamp.

More Info & Apply
Skills Bootcamp - Software Development

  • IT
  • Competitive p/w
  • Advanced Level 3
  • Virtual

South Humberside
Skills Bootcamp - Software Development

The most flexible Skills Bootcamp in Software Development with courses starting every week.The most flexible Skills Bootcamp in Software Development with courses starting every week.Fast-track your career in software development with our flexible 12-week Skills Bootcamps! Whether youre a complete beginner or looking to upskill, our Skills Bootcamp programs are designed to provide you with the essential knowledge and practical experience needed to thrive in the dynamic world of software development.

More Info & Apply
Level 3 Certificate In Cyber Security Practices

  • IT
  • Competitive p/w
  • Advanced Level 3
  • Virtual

South Humberside
Level 3 Certificate In Cyber Security Practices

Learn Cyber Security online with one of our government funded Cyber Security courses. Youll receive a nationally accredited NCFE qualification.

More Info & Apply
Cyberspace Communication Specialist - Level 3 Apprenticeship

  • IT
  • 519.20 p/w
  • Advanced Level 3
  • Various Locations

Buckinghamshire
Cyberspace Communication Specialist - Level 3 Apprenticeship

As a CCS at the RAF, youll make sure the RAF stays at the forefront of technology. This is crucial for the RAF to communicate effectively and move information around safely.

More Info & Apply
16-Week Online Skills Bootcamp - Software Engineering, Web Development or Data Science

  • IT
  • Competitive p/w
  • Skills Bootcamp
  • London

London
16-Week Online Skills Bootcamp - Software Engineering, Web Development or Data Science

Gain the skills you need to get your start in tech.Learn to code and establish a portfolio of fundamental tech projects.Launch your career in the UK tech industry with expert support.100 of your tuition funded by the Department for Education*.

More Info & Apply
Digital Marketing- Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • London

London
Digital Marketing- Skills Bootcamp (12-week course / Guaranteed Job Interview)

Are you looking to start your Digital Marketing career? Do you want industry-recognized certifications and hands-on skills? Our 12-week online Digital Marketing Skills Bootcamp can give you that and more! Our Skills Bootcamp is a Level 3 qualification that will also give you the industry-recognized certifications that top employers are looking for. Previous experience is not necessary, all we ask is you have the right attitude and desire to start you career in Digital Marketing. GUARANTEED JOB INTERVIEW towards the end of the bootcamp.

More Info & Apply
IT Technician Trainee - Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • Newcastle

Tyne and Wear
IT Technician Trainee - Skills Bootcamp (12-week course / Guaranteed Job Interview)

Are you looking to start your IT career? Do you want industry-recognized certifications and hands-on skills? Our 12-week online IT Technician Skills Bootcamp can give you that and more! Our Skills Bootcamp is a Level 3 qualification that will also give you the industry-recognized certifications that top employers are looking for. Previous experience is not necessary, all we ask is you have the right attitude and desire to start you career in IT. GUARANTEED JOB INTERVIEW towards the end of the bootcamp.

More Info & Apply
Opportunities with Exeter College

Exeter College's Apprenticeship programme stands out as one of the best in the country, winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.

 Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs