First Line IT Support Apprentice

  • QA Apprenticeships
  • , Greater London
  • £10.58 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £10.58 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer Description:

Love & work are our cornerstones. We believe they should be entwined with one another. To achieve this blend, we not only choose to work with clients who want to do things differently, but we build teams that are passionate about working on initiatives that they truly believe in.

Our alumni have gone on to run their own top 150 agencies and to lead the communications and marketing for well-known global brands.


We are seeking a driven individual to fill a crucial role within our team. If you're passionate about delivering exceptional customer service and enjoy the challenges of working in a dynamic and varied IT role, then you could be just who we're looking for.

  • You'll work closely with a great team of fun but focused, like-minded IT engineers and IT Ops colleagues. 

  • You will have the opportunity to gain hands on experience with new tools, techniques and technologies on a wide variety of projects in a fast-paced and creative environment. 

  • You'll be a key member of our team working on the front line and providing both reactive and proactive support to the rest of the business. 

Responsibilities: [will include but not be limited to]: 

  • Provide 1st line support to technical queries in person, on email and over the phone

  • Monitor, investigate, and resolve issues where possible

  • Prioritise and allocate incidents and tasks subject to client SLA's

  • Ensure all incidents are recorded in the appropriate management systems

  • Provide clear updates on progress to both the business and our clients

  • Assist internal users with desktop support

  • Create and enhance support documentation where necessary

  • Work with the infrastructure and development teams to make systems improvements and deploy applications and services

  • Assist in writing and executing functional test plans from client requirements

  • Provide support for a growing number of applications both in our data centres and remotely at client locations

What we are looking for:
Desirable skills:

  • Confidence to work in a largely face to face environment

  • Highly organised and focused

  • The willingness and drive to learn and grow on the job

  • Hold an interest in Computing and changes in the IT industry

  • Committed attitude towards a first-class customer service

  • Clear written and verbal communication skills

  • A technical understanding of PC's and common operations

  • Knowledge of Windows and Mac Operating Systems

Entry Requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Additional Information:

  • Salary - £22,000 per annum.

  • Daily office based working hours, 9:30am – 6.00pm, Monday to Friday, 37.5 hours a week.


Our culture ensures a sense of belonging for all and we thrive off our ability to support and utilise a diverse range of thoughts and perspectives. 
Freuds Group is an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you.


  • 26 days holiday, including Bank Holidays

  • Access to EAP and Spill our Mental Health Support

  • Pension - You are auto enrolled if you are 22 or over, otherwise you can opt in or out, we contribute 4%.

  • Sick pay too - Around 10 days over a 12 month period of employment

Future Prospects:

  • After finishing the apprenticeship, you will gain a full-time position within the Company. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 247194)

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