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Client/Customer Service Apprentice

  • Mediatel/Adwanted UK Limited
  • London, Westminster
  • £460.25 per week

MEDIATEL LTD This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy J-ET help desk team on all aspects of the system. Both the J-ET system and the support team are highly regarded by our clients, many of whom use the help desk service on a daily basis.

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  • GMFJ Reference
    247695
  • Wages
    £460.25 p/w
  • Hours
    35.00 per week
  • Date Posted
    13/03/2024
  • Start Date
    17/05/2024
  • Approx. Duration
    19 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Mediatel/Adwanted UK Limited

Description

If you are a highly motivated and results-driven individual with a passion for technology, we would love you to join our hardworking, dedicated and lively team.

Responsibilities

  • Learn J-ET and our other audio products comprehensively.
  • Day to day support of the J-ET helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.
  • Develop, grow and maintain strong working relationships with all clients.
  • Liaise with our client’s tech partners whose systems integrate with J-ET.
  • Maintain the internal client management system and log all helpdesk calls and emails.
  • Share your ideas and proactively contribute to marketing and client communications.
  • Analyse and report on key metrics including system usage and helpdesk volumes
  • Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
  • Be involved in the testing of new product developments and enhancements.
  • Support the team in maintaining the J-ET databases.
  • Replicate customer-reported issues, capturing and recording necessary information.
  • Identify and escalate priority issues.
  • Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 247695)

Company website : uk.adwanted.com

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Analytical skills
  • GCSE or equivalent Mathematics & English (Grade 9-6 (A*-B)) essential
  • A Level or equivalent to be educated to (Grade A-Level/Level 3 standard) essential
  • Customer Service Specialist Level 3 Standard
  • End Point Assessment
  • Work Based Training
  • Team working
  • Confident & Outgoing
  • Ability to Prioritise
  • Potential career progression includes developing both you client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding. Alternatively you might focus on software support and data skills and progress into a more data focussed role, learning SQL and API skills.
  • On the job training and mentoring, along with your apprenticeship learning will ensure success.
• A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role. • Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must. • Knowledge of the media industry and the data that is used would be an advantage. • Experience of Hubspot CRM and Sales tools would be helpful, but not essential. • Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.
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