Customer Service Advisor Apprenticeship

  • (SLM) - K2 Crawley
  • Crawley, West Sussex
  • £192.00 per week

In this Sales Apprenticeship you will proactively promote sales, hit centres targets and centre business objectives, achieve your ow productivity and targets, complete incoming and outgoing contacts and book appointments and contribute and attend outreach and inreach events to drive new leads.

Vacancy provider logo for Lifetime Training

  • GMFJ Reference
    247759
  • Wages
    £192.00 p/w
  • Hours
    30.00 per week
  • Date Posted
    14/03/2024
  • Start Date
    16/05/2024
  • Approx. Duration
    12 months

  • Location
    Crawley
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    (SLM) - K2 Crawley

Description

At Everyone Active you will work towards your L2 Customer Service Apprenticeship Qualification over the course of 12-18 Months.

Day to Day Responsibilities -

Offer a warm and friendly welcome every time.

Deliver a customer experience that generates customer compliments.

Listen, value and respond to all comments made by customers.

· Ensure colleagues achieve customer care standards.

· Deliver a customer experience that generates customer compliments

· Have knowledge of facility programme

· Ensure that you follow the membership enquiry process, recognising opportunities of sales

through enquiry

· Respond to comments in a positive manner and record in the correct format

· Support other departments within the centre as needed

Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.

· Promote the concept of 30 minutes of activity 5 times a week.

· Deliver awareness of the inclusive activities we provide that support the community

· Proactively promote the EA Website, member benefits and the EA Ap

Provide dedicated, qualified, well trained colleagues to support customers and make their visits

enjoyable.

· Complete online induction and continue with online training throughout the year

· Undertake and have a regular review with your line manager

· Attend meetings as required

· Undertake training as require

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 247759)

Computer and phone skills. Have an understanding of great customer service.
None required.
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
-Friendly -Calm manner -Confident -Polite -Good team player
If you are successful you could be employed full time after your apprentice and have opportunities to move up in the business to Customer Service manager and beyond.
The role does have shifts and requires some weekend working

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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