Digital Support Apprentice

  • QA Apprenticeships
  • Glasgow, South Lanarkshire
  • £9.13 per hour

Vacancy provider logo for QA

  • GMFJ Reference
    247832
  • Wages
    £9.13 p/h
  • Hours
    40.00 per week
  • Date Posted
    18/03/2024
  • Start Date
    18/03/2024
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description:



Toolstop is one of the UK's largest independent stockists of professional tools and accessories. As a successful and growing company, they are looking for ambitious people to join their team to help provide the best service to their customers.



Responsibilities:





  • Act as first point of contact for existing customers, managing enquiries promptly using Customer Support and Ticketing Systems (Edesk)


  • Prospect new customers with targeted sales strategies, using Sage 200 to monitor transactions


  • Achieve sales targets by responding to customer insights through Google Analytics 4, informing strategic decisions


  • Liaise within the commercial team, integrating with fulfilment departments using Customer Relationship Management (CRM) Software


  • Expedite orders efficiently with Sales and Inventory Management Software (Sage 200


  • Maintain accurate records with Sage CRM and Accounting Software), tracking financial transactions


  • Provide timely support using Edesk, logging and resolving customer inquiries


  • Utilize Microsoft 365 suite for data analysis, presentations, email communication with customers, and collaboration with other departments




Desirable skills:





  • Strong communication skills and customer service experience is preferred


  • Must be comfortable talking to customers over the phone / email
    Team player


  • Open to learning new skills


  • Resilient


  • Can reflect on their performance and look for ways to continuously improve




Desired qualifications:



No set qualifications required although Maths and English will help with the role. 



Salary:



£19,000 per annum



Working hours:



40 hours per week



Benefits:





  • Death in service insurance – 4x salary


  • Laptop


  • 5% company pension contribution


  • 36 days holiday




Future prospects:



Toolstop will progress staff to senior roles, once they have shown they are hard working and capable.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 247832)

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