IT First Line Apprentice

  • QA Apprenticeships
  • , Sheffield
  • £6.56 per hour

Vacancy provider logo for QA

  • GMFJ Reference
    247889
  • Wages
    £6.56 p/h
  • Hours
    37.50 per week
  • Date Posted
    19/03/2024
  • Start Date
    21/02/2024
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description: 
Who Are We: 
We are a dynamic and innovative information services company specialising in cutting-edge Hosted Desktop and VOIP Services to UK based companies. Our expertise lies in delivering top-notch, reliable solutions, making us a key player in the tech sector. 



We pride ourselves on creating a work environment that encourages growth and learning, making our company an ideal place for those passionate about technology and customer service excellence. Join us to be part of a team that is shaping the future of cloud technology and communication services.



Why Us:
At our company, you're not just taking a job, you're joining a family. We believe in nurturing talent and providing opportunities for our team members to grow and excel. Enjoy working in a friendly, modern office environment where innovation is at the heart of what we do. 



If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you.



Overview: 
We are seeking a motivated 1st Line Support Technician to join our team in south Sheffield. 
This position is perfect for individuals who are passionate about starting a career in IT or looking to enhance their skills in a supportive and fast-paced environment. 



Duties will include, but not limited to:





  • Being the first point of contact for our customers 


  • Ticketing 


  • Answering the phone 


  • Handling enquiries over the phone and in writing 


  • Typing up notes 




What we are looking for: 
Essential skills:





  • Strong work ethic and excellent organisational skills 


  • Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively 


  • Ability to work under pressure and maintain a professional demeanour 


  • Good communication skills, both verbal and written, to interact with users and understand their technical issues 


  • A quick learner who is eager for professional and personal growth and development 




Desirable skills:





  • Strong understanding of Microsoft Windows operating systems 


  • Ability to troubleshoot common desktop issues such as software installation and malfunction, network connectivity, and printing problems 


  • Familiarity with Microsoft cloud services, especially Azure Active Directory and Exchange 




Entry requirements:





  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information, please visit the UK ENIC website. 



Salary: 
£13,650 per annum.



Working hours:
Monday to Friday, 9:00am to 5:30pm.  
Flexible working hours available. 



Hybrid working arrangements are possible, based on performance.



Benefits:





  • Opportunities for professional growth and learning both soft and hard skills.


  • A great working atmosphere in a modern office environment.


  • State-of-the-art tools and equipment provided.




Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 



Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 247889)

Based on this opportunity you might also be interested in.

Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs