IT Support Technician Apprentice

  • QA Apprenticeships
  • , Wokingham
  • £8.66 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £8.66 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer Description: 

Wellington College is one of the UK’s — and indeed the world’s — great cducational boarding and day schools. The College is set in 400 acres of beautiful parkland and is home to a blend of breath taking original architecture and modern state-of-the-art facilities to provide the best possible educational environment for our pupils.
The school was founded in 1853 as the living memorial to the Duke of Wellington, described by Queen Victoria as “the greatest man this country has ever produced”.


We are looking for a bright, enthusiastic, and hardworking individual with a genuine desire to learn and to build a career in technology, you will have a can-do attitude and not be afraid to ask questions.
Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks.

The aims of the apprenticeship are:

  • For an individual to gain a nationally recognised qualification.

  • To enhance knowledge & understanding of working in a busy workplace.

  • To gain recognition for competencies used in a workplace.

  • To develop and demonstrate the under pinning knowledge required in this role.

  • Provide a foundation for further development.

The Role and Duties:

  • Work alongside experienced ITS Helpdesk team whilst learning all aspects of the role.

  • Learn to prioritise and resolve helpdesk calls logged from all users to a satisfactory completion, ensuring a high quality, prompt and polite user experience is given at all times.

  • Escalate support calls to other members of the ITS team, aiding them in problem resolution.

  • Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and projectors etc.).

  • Assist with hardware and software installations.

  • To ensure accurate record keeping using IT systems.

  • To follow instructions and procedures within the ICT Service.

  • Change Printer toner when required and assist with College reprographics.

What we are looking for: 

Education Attainment

  • 5+ GCSE A*- C, 4-9 or equivalent (English and Maths essential).

  • A Level / BTEC or equivalent qualification IT/Computing related preferred.

Skills and Personal Qualities

  • Excellent communication skills to enable effective dialogue with colleagues, staff, visitors and where applicable, pupils.

  • Organised and self-motivated, with a proven record for meeting targets and deadlines.

  • Able to perform well, maintain professionalism, display patience and politeness whilst under pressure.

  • Dedicated team-player, who strives for excellence and leads by example.

  • Tactful and discreet, whilst mindful of observing Safeguarding and professional standards.

  • Displays a smart and professional appearance, representing the College in a positive manner.

  • Reliable and stable.

  • Well-developed problem solving skills.

  • Enthusiastic, with an eagerness to learn new skills and a commitment to personal continuous professional development.

Entry requirements for the Apprenticeship:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website. 


  • £18,018 for the first 12 months,

  • Rising to £22,308 for the remainder of the apprenticeship.

Working Hours: 

  • 37.5 per week,

  • Monday to Friday, 8:30am - 4:30pm

  • Saturdays (term-time only) 8:30-12:30, shift pattern amongst team members. Overtime paid for each Saturday worked. 

Company Benefits:

  • Free lunch whilst on duty

  • Subsidised membership to the onsite Wellington Health and Fitness Club

  • Generous Holiday allocation

Future Prospects: 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248061)

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