- GMFJ Reference
248084
- Wages
£14,606 p/a
- Hours
37.50 per week
- Date Posted
25/03/2024
- Start Date
06/05/2024
- Approx. Duration
16 months
- Location
Rochdale
- Status
Now Taking Applications
- Sector
Business & Administration
- Opportunity Type
Advanced Level 3
- Employer
Marsh Finance Ltd
Description
Main Duties:
- To proactively work to the D2C Sales
team processes and procedures in order to complete finance documentation
correctly and compliantly.
- To prepare and issue all finance
documentation for the customer and the motor dealer that is required for
finance pay-out including the request for proofs.
- Carry out due diligence checks of the
introducing Dealer and if appropriate the dealer set up.
- Maintaining the Dealer Database
- To undertake quality checks on the
vehicle to ensure it is in a position for us to move forward with the finance,
in line with company standards.
- Complete Customer Validation calls to
confirm customer identification, detect and escalate fraudulent attempts, to
identify and manage vulnerable customers, and ensure the customer fully
understands the finance terms.
- To accurately record documentation
issued, received and still outstanding in order to monitor and deliver an
efficient pay-out process.
- To regularly chase documentation to
ensure it is received correctly and in a timely manner.
- Undertake outbound calls to customers
and dealers to keep everyone informed of progress, manage expectations, and
chase the return of appropriate documentation.
- Respond promptly to emails and inbound
calls from customers and dealers in line with company standards.
- Check that all completed documentation
meets our criteria and once all correct pay-out documentation is received and
actions completed, proactively package and send to the Operations team for
action.
- Where documentation received triggers a
referral, to liaise with the Operational Underwriting team and ensure all
requirements are met.
- Follow up with the Operations team to
confirm pay-out timescales and completion.
- To keep Sales Executives up to date with
deal pay-out and conversion.
- To update internal systems with accurate
notes each time tasks and activities have been completed.
Company Benefits:
- Competitive
Salaries: Your hard work deserves an attractive salary that complements your
experience.
- Recognition
and Awards: They like to celebrate their highflyers and their dedication with their long-service, employee of the month, life event recognition, and quarterly
awards.
- Work-life
Balance: They understand that life isn't just about work. That's why they offer
flexible remote working options and a generous 25-day holiday package, plus
bank holidays. And guess what? This only increases with your length of service!
- Health
and Wellness: They truly care about your well-being. Their Employee Assistance
Programme and wellness plans ensure you're supported in all aspects of your
life.
- Employee
Events: They believe in having fun together. You'll be invited to regular events
where you can mingle, unwind and create memorable experiences with their friendly
and approachable team.
- Other
Benefits: They offer a fantastic pension scheme, free parking, and of course, their beautiful, modern office space in Rochdale Centre is a pleasure to work in.
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 248084)
Company website : https://marshfinance.com/
- Strong administration skills.
- Good organisational skills and ability to prioritise
tasks.
- High attention to detail.
- Ability to handle confidential information
- Ability to work to tight deadlines.
- Proactive approach and ability to use own initiative
- Ability to build rapport and deal professionally with
customers and dealers.
- Strong telephone skills and precise and clear in written
communication.
- Team player.
- IT literate
- Required Maths and English C or above (or 4+)
- A Levels or equivalent
Business Administrator Level 3 Apprenticeship Standard
- Ethusiactic
- Motivated
- Ambitious
- Honest
- Reliable
- Positive
To be discussed during interview.
Working week: Monday to Friday 9am till 5pm or 10am to 6pm (Weekend working on a rotational basis, Saturday 9am till 5pm)
Salary: National Minimum Wage for Age
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.