Sales Processor Apprenticeship (NMW for Age)

  • Marsh Finance Ltd
  • Rochdale
  • £14606 per annum

Join Marsh Finance and embark on a rewarding career path while earning an NVQ in Business Studies. Where you will be responsible for ensuring that all finance documentation is prepared and issued to the customer and motor dealer in an efficient and effective manner, in line with company processes and timelines. You will quality check all completed and required documentation and package the deal ready for pay-out and conversion. You will bring an excellent customer service and high levels of communication to both internal colleagues and external customers and motor dealers.

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  • GMFJ Reference
    248084
  • Wages
    £14,606 p/a
  • Hours
    37.50 per week
  • Date Posted
    25/03/2024
  • Start Date
    06/05/2024
  • Approx. Duration
    16 months

  • Location
    Rochdale
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    Marsh Finance Ltd

Description

Main Duties:

  • To proactively work to the D2C Sales team processes and procedures in order to complete finance documentation correctly and compliantly.
  • To prepare and issue all finance documentation for the customer and the motor dealer that is required for finance pay-out including the request for proofs.
  • Carry out due diligence checks of the introducing Dealer and if appropriate the dealer set up.
  • Maintaining the Dealer Database
  • To undertake quality checks on the vehicle to ensure it is in a position for us to move forward with the finance, in line with company standards.
  • Complete Customer Validation calls to confirm customer identification, detect and escalate fraudulent attempts, to identify and manage vulnerable customers, and ensure the customer fully understands the finance terms.
  • To accurately record documentation issued, received and still outstanding in order to monitor and deliver an efficient pay-out process.
  • To regularly chase documentation to ensure it is received correctly and in a timely manner.
  • Undertake outbound calls to customers and dealers to keep everyone informed of progress, manage expectations, and chase the return of appropriate documentation.
  • Respond promptly to emails and inbound calls from customers and dealers in line with company standards.
  • Check that all completed documentation meets our criteria and once all correct pay-out documentation is received and actions completed, proactively package and send to the Operations team for action.
  • Where documentation received triggers a referral, to liaise with the Operational Underwriting team and ensure all requirements are met.
  • Follow up with the Operations team to confirm pay-out timescales and completion.
  • To keep Sales Executives up to date with deal pay-out and conversion.
  • To update internal systems with accurate notes each time tasks and activities have been completed.


Company Benefits:

  • Competitive Salaries: Your hard work deserves an attractive salary that complements your experience.
  • Recognition and Awards: They like to celebrate their highflyers and their dedication with their long-service, employee of the month, life event recognition, and quarterly awards.
  • Work-life Balance: They understand that life isn't just about work. That's why they offer flexible remote working options and a generous 25-day holiday package, plus bank holidays. And guess what? This only increases with your length of service!
  • Health and Wellness: They truly care about your well-being. Their Employee Assistance Programme and wellness plans ensure you're supported in all aspects of your life.
  • Employee Events: They believe in having fun together. You'll be invited to regular events where you can mingle, unwind and create memorable experiences with their friendly and approachable team.
  • Other Benefits: They offer a fantastic pension scheme, free parking, and of course, their beautiful, modern office space in Rochdale Centre is a pleasure to work in.

For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 248084)

Company website : https://marshfinance.com/

  • Strong administration skills.
  • Good organisational skills and ability to prioritise tasks.
  • High attention to detail.
  • Ability to handle confidential information
  • Ability to work to tight deadlines.
  • Proactive approach and ability to use own initiative
  • Ability to build rapport and deal professionally with customers and dealers.
  • Strong telephone skills and precise and clear in written communication.
  • Team player.
  • IT literate

  • Required Maths and English C or above (or 4+)
  • A Levels or equivalent

Business Administrator Level 3 Apprenticeship Standard

  • Ethusiactic
  • Motivated
  • Ambitious
  • Honest
  • Reliable
  • Positive

To be discussed during interview.

Working week: Monday to Friday 9am till 5pm or 10am to 6pm (Weekend working on a rotational basis, Saturday 9am till 5pm)

Salary: National Minimum Wage for Age

Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

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