Office Support Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £7.44 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.44 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Our client is an award winning Managed Service Provider who provides best-in-class technology solutions to companies throughout the UK and Globally. Their broad portfolio of Internet, Infrastructure, Outsourced IT, Cloud and Voice solutions ensures their clients have access to their applications and Data across the globe. As a Cisco, Datto, VMware and Microsoft Partner, we are right at the forefront of technology, all fully supported through our ISO, ITiL and Cyber Essentials + accreditations.

As they continue to grow, their aim is to bring together the best talent and minds in the marketplace. They welcome individuality and value and encourage the things that makes you different. From diversity to creativity, they nurture every form with inclusion front and centre.

As part of their continued growth, they now have an exciting opportunity for a dynamic individual to provide excellent customer service in all aspects of provisioning. In addition, providing business and sales support to existing customers around sales orders, quotes, and service renewals.

Key responsibilities:

After training, you will be responsible and supported on delivering below:

  • Manage supplier portals (MS, Cisco, BT and more) which aid you with processing and liaising with customers, resellers, partners and suppliers regarding order, queries, amendments and updates

  • Become a superuser of Salesforce (CRM system) to maintain customer records with asset and product credentials on Salesforce

  • Provide up to date progress reports on current opportunities, orders and workflows using relevant MS Package

  • Work in collaboration with colleagues regarding any provisioning orders being escalated or potential issues. This is vital in ensuring customer success

  • Chase, update and follow through to completion all orders, including escalations in a timely manner

  • Co-ordinate jobs/ arrange engineer visits

  • Ongoing maintenance and response for any provisioning related tasks

  • Adhere and contribute to the company’s quality system and processes, and their maintenance

Required skills:

  • Determined to learn and grow as a professional

  • Strong communication skills both oral and written

  • Excellent interpersonal skills, the ability to work cross functionally and interact confidently

  • Natural flair for delivering high levels of customer service and problem solving

  • Being proactive and autonomous when required

  • Team player – understand the importance of collaborative working

  • Excellent attention to detail achieving high levels of accuracy


£11,520 - £15,480 per annum

Working hours:

Monday to Friday, 9am - 5:30pm


  • Quarterly bonus based on personal KPIs

  • After a successful qualifying period, a comprehensive health care package, death in service and pension contribution

  • 22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar

  • KubeNet Broadband or a £25.00 per month contribution

  • Cycle to work scheme

  • Financial contribution to your agreed training path with 2 days exam leave per annum

  • And much more!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248117)

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