IT Support Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £7.69 per hour

Vacancy provider logo for QA

  • GMFJ Reference
    248122
  • Wages
    £7.69 p/h
  • Hours
    35.00 per week
  • Date Posted
    26/03/2024
  • Start Date
    26/03/2024
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Enjoy working with computers? Keen to start your career in the world of IT? Seapeak have a great opportunity for someone to join their IT Team!



Seapeak are a global leader in international maritime transportation, with presence all over the world. They have previously brought in apprentices in their IT department, supporting their development and achieve their qualification. 



What will your day look like?





  • Dealing with requests received from “walk-ups”, emails, Teams and calls as well as handling tickets assigned from our ticket management system, Zendesk; obtaining relevant information on the problem initially and resolving the issues personally as skills develop


  • Support will involve IT hardware, software, Microsoft 365, networking and also liaising with specialists on business applications


  • Taking responsibility for IT equipment, ensuring IT store areas are kept tidy, organised and stocked


  • Creating user accounts and updating details and memberships in Active Directory, Azure AD and Exchange primarily using our Adaxes management tool


  • Performing routine IT tasks such as imaging laptops, cabling desks and setting up other IT equipment


  • Performing routine checks to ensure equipment is functioning correctly in the office as well as being proactive at identifying other issues and dealing with any problems that arise


  • Assisting the IT team with any other duties required to support the business


  • Some travel may be required to other offices and vessels as experience is developed


  • In addition to the QA training, a level of self-study is expected to gain knowledge of operating systems and technologies used as part of the job




Required skills:





  • Have some IT and technology skills and a keen interest in computers and technology in general


  • Have excellent communication skills


  • Be organised and have excellent attention to detail


  • National 5 Maths and English




Salary:



£16,000 per annum



Working hours:



Monday to Friday, 9am - 5pm



Future prospects:



90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248122)

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