IT Support Engineer Apprentice

  • Withheld
  • Leominster, Herefordshire
  • £5.43 per hour

As an IT Support apprentice, you will be part of the support function helping our customers solve IT related incidents through our ticketing system. These can be both Software, Hardware, and Cloud related.

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  • GMFJ Reference
    248129
  • Wages
    £5.43 p/h
  • Hours
    40.00 per week
  • Date Posted
    26/03/2024
  • Start Date
    13/05/2024
  • Approx. Duration
    17 Months

  • Location
    Leominster
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

An established and award winning tech company are looking for an IT Support Engineer Apprentice to help support IT consultants and other IT technicians within the business and be the 1st point of contact for IT Support clients. Duties and responsibilities of the role include: Answering and completing IT Support tickets/helpdesk tickets raised by Support clients Office 365 console administration Helping with email migrations Onboarding new clients Support sales team with technical queries Social media support Setting up hardware for clients e.g. laptops, desktops, printers etc Assisting in IT projects Follow IT policies and procedures Answering phone calls and passing on messages Any ad hoc duties given by other members of the team

For more information about this vacancy please contact Intequal on 07538512264 (Ref ID: 248129)

Good communication skills – both written and verbal Confident in using Google Docs, Sheets and GMail Confident web browsing Teamwork and ability to work under own initiative Flexibility with hours if jobs run over etc. Able to work under pressure in a busy fast paced environment Problem solving skills
The entry requirements for this IT Support Engineer programme are as follows: 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above)
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Attention to detail Organised Positive attitude towards work Passion for technology Self-discipline
After 12 months - Salary increases to £20,500
Having a driving license is preferable, if you do not – you must be able to get to/from the offices Leominster, Herefordshire

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