IT Support Apprentice

  • QA Apprenticeships
  • Dundee, Dundee City
  • £8.65 per hour

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  • GMFJ Reference
    248159
  • Wages
    £8.65 p/h
  • Hours
    35.00 per week
  • Date Posted
    27/03/2024
  • Start Date
    27/03/2024
  • Duration
    Not Specified

  • Location
    Dundee
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Higher Level 4
  • Employer
    QA Apprenticeships

Description

Why Cornerstone?



Cornerstone is a large social care charity which focuses on enabling people with a variety of needs, including learning disabilities, physical disabilities, autism and complex care needs, to live the best possible life.



What’s involved?





  • Working in first line support assisting with assigning tickets, passing tickets up the line or completing these tickets


  • Open unassigned tickets and cross check department and location.


  • Troubleshooting devices on campus


  • Using CCM for all device management


  • Updating software on devices as per class demands


  • Monitoring hardware repairs


  • Logging staff and student laptop loans via Excel


  • Assisting with network connectivity with PCs




What do they need from you?





  • Passion for IT


  • Good customer service




Salary:



£18,000 per annum



Working hours:



Monday to Friday, 9am - 5pm



Benefits: 





  • Blue light card


  • Hybrid working




Future prospects:



Possibility of permanent position within the IT department



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248159)

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At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

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