First Line IT Support Apprentice

  • QA Apprenticeships
  • Chertsey, Surrey
  • £7.21 per hour

Vacancy provider logo for QA

  • GMFJ Reference
    248257
  • Wages
    £7.21 p/h
  • Hours
    37.50 per week
  • Date Posted
    28/03/2024
  • Start Date
    28/03/2024
  • Duration
    Not Specified

  • Location
    Chertsey
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description:
Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure solutions. 



Responsibilities:





  • Supporting and maintaining clients IT systems and providing efficient desktop support to all business users


  • Using technical knowledge to resolve any IT related faults quickly and efficiently


  • Providing remote technical support to clients


  • Managing the return and repair process for equipment returned to Krome offices 


  • Creating and managing support tickets 


  • Assisting Senior teams with project work 


  • Updating the Service Delivery team on progress of work 


  • Managing project tickets




Required skills:





  • Previous experience in a similar role and/or relevant IT qualification


  • Technological knowledge


  • Analytical thinking/problem solving


  • Computer networking


  • Installation and decommission


  • You will be required to travel to different site visits - travel costs will be covered




Entry requirements:





  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information, please visit the UK ENIC website. 



Working week: 



Monday to Friday.



Benefits: 





  • Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service)


  • Employee Assistance Programme


  • Private medical insurance (after 5 years’ service)


  • Learning and development programme, aimed to support career progression


  • Monthly employee recognition awards (extra days holiday or Amazon voucher rewards)


  • Long service recognition awards


  • Complimentary breakfast, tea & coffee and fresh fruit available


  • Fully stocked beer/wine fridge for Friday after work drinks


  • Discounted corporate gym membership


  • Cycle to work scheme


  • Shower facilities


  • Free private car park


  • Staff break room with pool table


  • Modern, open plan, office environment


  • Quarterly company-funded social events


  • Company-funded participation in our charity events (voluntary)


  • Electric vehicle charging points are available at our Chertsey Head Office




Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 



Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 



Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 



Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248257)

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