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ICT Support Apprentice

  • QA Apprenticeships
  • Glasgow, East Renfrewshire
  • £7.00 per hour

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  • GMFJ Reference
    248339
  • Wages
    £7.00 p/h
  • Hours
    35.00 per week
  • Date Posted
    02/04/2024
  • Start Date
    02/04/2024
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Looking to kick start your career into the world of IT?



With over three hundred and fifty great reviews on Trust Pilot, Aerial Services Scotland specialize in aerial and satellite communication. They are looking for a driven and confident IT assistant to work alongside their IT manager. This is a fantastic opportunity to take your first step in the IT sector. 



This organization invests massively in young people, previously taking on apprentices in Admin, IT and Marketing. You will be engaging in many other departments.



Responsibilities:





  • Maintaining the setup of Wildix and Sip Trunk Call Manager and occupying phone numbers


  • Managing helpdesk for asset management and troubleshooting for internal customers


  • Managing users within the Card Payment Portal and Cloud Receipt applications


  • Managing Office 365 users and email addresses of employees


  • Setup, maintaining and repairing of office IT equipment for employees


  • Maintaining company websites and social media


  • Training and support for engineers using company applications


  • Maintenance of CRM once installed and running


  • Full training will be provided




Required skills:





  • Professional and confident manner


  • Excellent communication skills


  • Comfortable liaising with engineers over the phone and in person


  • Committed, hardworking and responsible


  • Team player


  • Flexible and adaptable


  • Good organisational skills


  • Good understanding of software packages including Adobe and Microsoft Office




Salary:



£12,740 - £14,560 per annum



Working hours:



Monday to Friday, 9am – 5pm



Benefits include:





  • 28 days holiday


  • Salary increase after 6 months




Future prospects:



90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248339)

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