IT Network Engineer Apprentice

  • QA Apprenticeships
  • , Newcastle Upon Tyne
  • £10.58 per hour

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  • GMFJ Reference
  • Wages
    £10.58 p/h
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
    Newcastle upon Tyne
  • Status
    Now Taking Applications
  • Sector
    IT network professionals
  • Opportunity Type
    Higher Level 4
  • Employer
    QA Apprenticeships


Employer description:
The company was founded with a single mission: to change the way IT Services are delivered. We want our clients to feel that they have a truly trusted partner on board with them.

A great opportunity is now available for an enthusiastic person interested in IT to join our successful IT Team. 
You will support the IT Support Officer in delivering a quality service. 
The IT Apprentice will be resolving any IT issue in person, over the phone or remotely. 

£20,000 - £22,000 per annum. 

Main responsibilities: 

  • Daily monitoring of the helpdesk system and support line 

  • Log all support calls in the helpdesk system and pro-actively identify common themes and issues to help team's objective towards continuous improvement 

  • Provide 1st line technical support, responding to support queries 

  • Take ownership of support issues and seek prompt closure, ensuring all relevant support procedures are followed and documented 

  • Promptly escalate more complex calls to the appropriate team member, including where training needs have been identified 

  • Install, configure, and deploy new and existing hardware and software, in line with defined procedures 

  • Ensuring a prompt response to any technical issue or escalating to a more experienced member of the team 

Desirable skills: 

  • Enthusiasm to work in IT  

  • Eexcellent customer service skills are what we are primarily looking for 

  • Experience of working in IT services would be an advantage 

  • Microsoft Windows 10 experience

Personal qualities: 

  • Team player 

  • Most importantly, we are looking for enthusiam

Entry requirements:

  • an A-Level in ICT

  • OR an International Baccalaureate at Level 3 ICT

  • OR an A-Level 3 apprenticeship in a similar subject

  • OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits / Perks of the job: 

  • Friendly atmosphere

  • Supportive training plan for progression

  • 25 days holiday allowance

  • Flexible working can be considered

  • Central location

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248413)

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Opportunities with QA

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