Operational Support Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £6.49 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £6.49 p/h
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Are you looking to begin your career in a fast paced and exciting office environment?

SW Global are looking to bring on a new apprentice to join their growing and successful team. They have had a lot of success with apprentices in the last years and are looking to replicate this by bringing on another apprentice to grow within the business as well. Many of the apprentices they have taken on across multiple disciplines have progressed within the business so it is an excellent company to grow with.

What will I be doing?

  • Acting as first POC on Vodafone switch board to take calls from operatives and transfer them to the relevant people to answer their queries

  • Use of Network Rail’s database which is called Sentinel to organise training and book people onto these courses as well as then reporting who has attended for invoicing.

  • Using Microsoft Office packages such as Excel to report on training schedules, Outlook for sending these via email to colleagues and Microsoft Teams to communicate with internal and external colleagues

  • Becoming a system expert on The Global Train online portal to input details for training courses, attendees, and note costs for invoicing

  • Managing diaries and scheduling appointments

  • Processing invoices on Sage

  • Storing, retrieving and archiving of information

What do I need to be successful?

  • Desire and willingness to expand on knowledge on internal systems

  • Ability to work well both individually, and as part of team

  • Good timekeeping

  • A strong work ethic

  • Strong communication skills

  • Confident in speaking to others


£13,500 per annum

Working hours:

Monday to Thursday, 9am – 5pm, Friday 9am – 3:45pm


  • Opportunity to progress within the business upon successful completion of the apprenticeship

  • Early finish every Friday

  • Opportunity to take on further training after the apprenticeship

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248464)

Based on this opportunity you might also be interested in.

Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs