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Customer Service Representative Apprentice

  • Volvo Trucks
  • Ely, Cambridgeshire
  • £21000 per annum

As a CSR Apprentice, you will be responsible for working towards providing support to the Dealers in Planning and Vehicle Scheduling in accordance with DVSA rules and regulations thus ensuring that customer expectations are always managed with regards to their compliance.

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  • GMFJ Reference
    248906
  • Wages
    £21,000 p/a
  • Hours
    37.50 per week
  • Date Posted
    16/04/2024
  • Start Date
    17/06/2024
  • Approx. Duration
    16 months

  • Location
    Ely
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Volvo Trucks

Description

What will you be doing?

  • Be a customer contact and point of reference for the Dealerpoint.
  • Create, maintain and communicate the VOSP service plan to customers as appropriate.
  • Confirm and agree details of planned visits with customers in advance, including re-plan of any outstanding defects.
  • Load workshop schedule to maximise capacity utilisation.
  • Maintain customer contact information on all Operational Systems
  • Liaise with Dealer Responsible to ensure all resources are available in advance of scheduled work (labour and parts.)
  • Ensure all MOT appointments are booked, planned in, and communicated to customers in a timely manner.
  • Clarify for the customer and the workshop the basis for the repair – Retail/ Warranty/ Contract.
  • Manage Fusion quotes, repair orders and sales invoices as appropriate.
  • Manage bookings for courtesy cars.
  • Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorization and reporting of all work.
  • Follow up after vehicle visit to check customer satisfaction and log all correspondence and where needed escalate any concerns from the interaction with the customer so the appropriate action is taken to resolve it and prevent it from occurring.
  • Promote the benefit & features of Volvo Service Point Online
  • Take personal responsibility to ensure customer reception area is maintained to a professional standard.
  • As CSR we serve as the face of the company and therefore all efforts should be geared towards portraying oneself in line with our values
  • Complete the endpoint assessment to become fully competent.
  • Support and always assist other team members especially during peak hours and holiday cover.
  • Any other duties that may be reasonably requested by your manager.

For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 248906)

Company website : https://www.dealer.volvotrucks.co.uk/vtbc-southandeast/en-gb/about-us/careers/apprenticeshipsprogramme.html

· Level 4 or above in Math & English / functional skills level 2

Level 2 Customer Service Practitioner.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

· Works well under pressure

· Attention to detail

· Willing to learn, develop & contribute quickly

· Proactive

· Methodical and structured

· Adaptable

· Flexible

There are excellent opportunities for progression within the company, with a strong focus on continued learning and personal development.

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Opportunities with Learning Skills Partnership

With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

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