Customer Service Apprentice

  • DX - Sheffield
  • Sheffield
  • £400.00 per week

Our Customer Service Assistants live our customer promise - Delivered Exactly - by delighting our customers each and every time.

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  • GMFJ Reference
    248934
  • Wages
    £400.00 p/w
  • Hours
    40.00 per week
  • Date Posted
    16/04/2024
  • Start Date
    17/05/2024
  • Approx. Duration
    12 months

  • Location
    Sheffield
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    DX - Sheffield

Description

This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.

Key responsibilities:

- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts

- Action all customer queries in line with the required processes and service level agreements

- Work as part of a team to ensure great customer service delivery - every time

- Engage proactively with service centres to ensure customer requirements are received and actioned

- Recognise and deal with queries, requests and problems in line with our customer account requirements

- Identification and action of escalation issues

- Undertake any other customer account support duties as required

Benefits:

- Competitive Rates of Pay

- Holidays: 20 days increasing with length of service + bank holidays

- Long Service Recognition scheme

- Enhanced Maternity & Paternity

- Company Pension Scheme

- Life Assurance

- Employee Assistance programme including 24/7 Virtual GP

- DX Discounts Portal

At DX, you will be working towards the Customer Service Practitioner Level 2 apprenticeship, alongside your daily roles and responsibilities, over the duration of 15 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 248934)

A general knowledge of the Microsoft Office Package, in particular Word and Excel are desirable, but essentially we're just looking for your passion, personality and desire to learn and progress in the industry!
GCSE (or equivalent) grade C/4 or above in Maths and English is desired.
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
Ongoing training and development
The key dates provided should be used as a guide only, should the position be filled, the vacancy will be taken down.

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