KEY RESPONSIBILITIES
·
Processing
orders for supply & manufacture
·
Liaising
with customers in a variety of different means
·
Co-ordinating
with other departments such as transport and production
·
Building
relationships with our suppliers
·
Inputting
customer quotations
·
Customer
complaints administration
·
Calling
customers to advise of collections.
·
Updating
customers on order progress
·
Face
to face customer service
·
Answering
the main telephone and fielding calls to relevant departments
·
General
business administrative tasks
Any other duties / responsibilities to meet and fulfil
the needs of the business
JOB DIMENSIONS / SCOPE: Operating
Budget, other key metrics
Performance
Indicators:
·
Meeting customer expectations with regards to order
and quote turn around
·
Accurate and timely delivery of administrative and
customer service responsibilities
·
Complete Level 3 Business Administration Apprenticeship
·
Working with both the Sales & Admin team to get
an overview of United Roofing
During this apprenticeship, you will
be required to learn the following knowledge, skills and behaviours:
SKILLS:
·
IT
·
Record and document production
· Decision-making
· Interpersonal
skills
·
Communications
·
Quality
·
Planning and Organisation
·
Project Management
KNOWLEDGE:
·
Stakeholders
·
Relevant regulations
·
Business fundamentals
·
External environmental factors
·
Project management
·
The Organisation
BEHAVIOURS:
· Professionalism
· Personal qualities
· Managing performance
· Adaptability
·
Responsibility
RELATING TO PEOPLE INTERNALLY
Sales
Administration Team, Finance team, Commercial Manager, Manufacturing and Engineering
Manager, Logistics, Stores and Operational team.
RELATING TO PEOPLE EXTERNALLY
Customers,
Suppliers
COMPETENCIES / CAPABILITIES
·
Highly motivated
·
Excellent attention to detail
·
Strong prioritisation and organisational skills.
·
Approachable character with the ability to
empathize and listen.
·
Ability to be flexible and adaptable to new tasks
and duties in line with business needs
·
Versatile approach to different levels of internal
and external stakeholders