- GMFJ Reference
249064
- Wages
£17,000 p/a
- Hours
40.00 per week
- Date Posted
19/04/2024
- Start Date
05/08/2024
- Approx. Duration
16 months
- Location
Crawley
- Status
Now Taking Applications
- Sector
Sales
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Trade supplier (ST0334)
- Employer
Direct Line Group
Description
Who you’ll be working with
You will work closely with our DLG Auto Services Bodyshop colleagues, who you will build trusting relationships with and ensure they have the vehicle parts required so they can work effectively. This role will also include working closely with our external suppliers to source and procure vehicle parts.
A key part of this role will involve being a central point of contact for our internal and external customers throughout their vehicle repairs ensuring they receive an excellent customer service experience.
What you’ll be doing
Once a customer’s vehicle has had its damage assessed and an estimate for repair has been produced the parts-assistant procures the parts required for full repairs to be made.
As a Parts Assistant Apprentice you will be responsible for all aspects of ordering, pricing and administration - even sourcing parts that are unavailable through the usual channels.
- Stock control management for vehicle parts
- Build strong relationships with both internal and external customers
- Stakeholder management with key suppliers
- Proactively resolve issues as they arise
- Be a point of contact for deliveries in warehouse and goods inwards
- Be aware of and ensure Health and Safety procedures are always followed
- Use DLG digital systems/software to ensure governance of customer repairs
What we’ll give you in return:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- 22 days holiday (rising by 1 each year to 25) + bank holidays and option to buy or sell up to 5 days
- Additional optional Health and Dental insurance
- Employee discounts and cashback
- Plus many more
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 249064)
Company website : https://dlg.wd3.myworkdayjobs.com/DLGCAREERS/job/Crawley/Vehicle-Parts-Assistant-Apprenticeship---Crawley_R-16538
- Confident when speaking to people on the telephone and face to face
- Good communicator
- Efficient
- Flexible
- Have or be predicted an A*-G (9-1) GCSE (or equivalent) in Maths and English, which you’ll need to be able to evidence. However, if you have extenuating circumstances please do get in touch.
- Applicants need to have lived in the UK for the last 3 years
By becoming an apprentice at DLG, you’ll be able to combine on-the-job practical skills with theoretical knowledge from off-the-job learning, giving you the best opportunity to develop your career in the motor industry. During the apprenticeship, you will study towards a Level 2 Trade Supplier Apprenticeship in partnership with a leading training provider.
You will be paired with a dedicated DLG mentor who will support your training on site every step of the way.
There is a blended study mode which includes:-
- Face-to-face sessions and online tutor led sessions/support (at the employer’s premises)
- There is an End-Point-Assessment for this apprenticeship. This is where you will demonstrate that you have learnt the required knowledge, skills and behaviours.
- Can work well in a team
- Hardworking individual who is self-motivated
- A positive approach
- Ambitious and keen to work and learn
You’ll gain valuable experience working for a market leading Insurance company with a culture that encourages you to bring all of yourself to work. What’s even better is you’ll earn a permanent position at the end of your apprenticeship, if you're performing and successfully complete your studies.
Start Date – August/September 2024
Ways of Working:
All of our Auto Services Apprenticeships are 100% site based and you would be expected to be able to work from your home site 5 days per week. Hours and shifts can vary depending on your site location but will often include an early start.
We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.