- GMFJ Reference
249167
- Wages
£14,500 p/a
- Hours
37.50 per week
- Date Posted
23/04/2024
- Start Date
20/05/2024
- Approx. Duration
18 Months
- Location
Bradford
- Status
Now Taking Applications
- Sector
IT
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Information communications technician (ST0973)
- Employer
IT Wiser
Description
ITWiser are looking for a keen and ambitious IT apprentice to join the team. The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided as well as access to a variety of different systems to learn. Daily routines will be allocated which include tasks like checking backups and antivirus are up to date. You will learn to use and be required to use a ticketing timesheet system to keep a log of issues. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security, as you will gain experience with a variety of IT systems such as servers, desktops, routers and learning how to secure and support them. As you progress you will be given more responsibilities and roles within the team to grow your skill set in this growing area of business. You may be required to visit client sites from time to time so should have your own transport and Full UK driving license. You will also be required to do general office duties from time to time.
The ideal candidate will:
- Have your own transport and full UK driving license.
- Interest in IT (and IT security), including hobbies and/or education within IT.
- Have at least a C (or equivalent) in English and Maths and have excellent communication skills.
- Have a ‘can do’ attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems.
- You should be able to work well in a team environment.
- Ability to handle customers queries with empathy and tact.
The preferred candidate will have some understanding of any of the following:
- Microsoft Office 365.
- Microsoft Windows 10 & 11.
- Windows Server 2012 / 2016 / 2019 / 2022.
- Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS.
- Knowledge of android and iOS smart phones.
- Understanding of PC hardware components & building/repairing PCs.
- Understanding of backups and disaster recovery systems.
For more information about this vacancy please contact Shipley College on 01274 327390 (Ref ID: 249167)
Company website : https://www.itwiser.co.uk/
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
GCSE or equivalent English (Grade 4) desirable
GCSE or equivalent Maths (Grade 4) desirable
Training will be delivered once a week via day release at Shipley College on a Wednesday
This apprenticeship will give you a Level 3 Information Communication Technician and you will also study Level 2 Functional Skills in maths and English if applicable
- Logical
- Team working
- Initiative
After your apprenticeship, you may be able to study a course at college or university, such as a Network Engineer Higher Apprenticeship. Alternatively, you can use the skills and experience you have gained to progress further in your career
Please ensure you have: Researched the role, the location of the employer, Shipley College and are able to travel to both. Proof of eligibility to work in the UK will be required. All applicants will be asked to submit a current CV and will be asked to attend an information , advice and guidance session.