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Pensions Administrator Apprentice

  • WTW
  • Leeds
  • £12.00 per hour

The role of a Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes. You will be fully supported by the team, including an experienced training team, a mentor and a buddy (a previous apprentice) to complete your apprenticeship in a inclusive environment.

Vacancy provider logo for Movement to Work

  • GMFJ Reference
    249523
  • Date Posted
    01/05/2024
  • Possible Date
    01/09/2024
  • Approx. Duration
    18 - 24 months

  • Location
    Leeds
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    WTW

Description

? Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.

? Consistently provide a quality customer experience to clients/members.

? Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.

? Deal with simple queries and requests by the use of standard letters and reference to procedures.

? Recognise and escalate potential problem and potential complaint cases.

? Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.

? Seek clarification where errors are made.

? Monitor own workflow to ensure service levels are achieved.

? Accurately perform manual calculations.

? Know and live the firm’s values.

People

? Assist the wider team in more complex / project work when required.

? Support colleagues for holiday cover and workload peaks.

? Accountable for own development, identifying and raising any learning needs with Senior Administrator.

? Update and maintain skills matrix.

Clients

? Help to provide an efficient, professional service to meet all client/members’ needs and to promote the WTW brand.

? Develop knowledge of clients’ pension schemes.

? Build a relationship with the clients.

? Be a point of reference for standard automated cases.

Financial

? Ensure timely completion of timesheets.

Ensure chargeable hours targets are met.

For more information about this vacancy please contact Movement to Work on 01912211440 (Ref ID: 249523)

? Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.

? Consistently provide a quality customer experience to clients/members.

? Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.

? Deal with simple queries and requests by the use of standard letters and reference to procedures.

? Recognise and escalate potential problem and potential complaint cases.

? Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.

? Seek clarification where errors are made.

? Monitor own workflow to ensure service levels are achieved.

? Accurately perform manual calculations.

? Know and live the firm’s values.

People

? Assist the wider team in more complex / project work when required.

? Support colleagues for holiday cover and workload peaks.

? Accountable for own development, identifying and raising any learning needs with Senior Administrator.

? Update and maintain skills matrix.

Clients

? Help to provide an efficient, professional service to meet all client/members’ needs and to promote the WTW brand.

? Develop knowledge of clients’ pension schemes.

? Build a relationship with the clients.

? Be a point of reference for standard automated cases.

Financial

? Ensure timely completion of timesheets.

Ensure chargeable hours targets are met.

? Interpersonal skills to include good written and verbal communication.

Computer literate
This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for the Award in Pensions Essentials (RFQ) this qualification is designed to support and acknowledge the training and development of new pension administrators or those who need an introduction to pensions. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme..

? Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent.

? Available to join the programme in September 2024

WTW offers a variety of benefits to support your physical, emotional and financial

wellbeing, as well as help you develop in your career, and balance your life inside and outside of work. Among other things, these include WTW Work Flex, shared parental leave, a range of Learning & Development (L&D) opportunities and a competitive pay and benefits package (which includes Private Medical Insurance and Life Insurance).

The Application Process

Stage 1: Online application, including CV

Stage 2: Online testing Stage

Stage 3: Video interview – in partnership with the Bright Network, we have created an academy module on “How to Ace your Video Interview”. Click here to sign up and watch it!

Stage 4: Online assessment centre

Stage 5: Offer and on-boarding

? Able to work well under pressure and meet targets.

? Customer and quality focussed.

Able to work to a high level of accuracy

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