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Customer Service Apprenticeship -Renault - Croydon

  • Renault Retail Group
  • Coulsdon, Greater London
  • £7.40 per hour

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

Vacancy provider logo for Robert Bosch Ltd

  • GMFJ Reference
    249800
  • Wages
    £7.40 p/h
  • Hours
    40.00 per week
  • Date Posted
    09/05/2024
  • Start Date
    28/08/2024
  • Approx. Duration
    15 months

  • Location
    Coulsdon
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Renault Retail Group

Description

This role will give the right candidate the chance to gain experience both as a Sales Executive and also a Service Advisor providing them with a more versatile skill set.

The purpose of the role is:

  • To provide the highest quality of service to the customer by completing rotations in the service, sales teams
  • To assist with sales of vehicles, and front of house customer service
  • To assist the dealership in achieving it’s NPS target

Detailed activities and responsibilities of the role are:

  • To implement the standards and procedures of the Dealership and ensure the delivery of a consistently high quality of service to the customer.
  • To ensure all service & sales duties are completed to the customer’s expectation, efficiently, to the highest standard of quality.
  • To keep the place of work in a tidy and clean condition, ensuring at all times the Health and Safety of you and other employees is not compromised. Reporting any safety related matters to the Health and Safety Representative or management, which you feel may affect the health and or safety of any member of staff.
  • To maintain and develop skill levels in all aspects of Sales / Service and meeting and greeting.
  • To attend any training courses, as directed by the Management.
  • To take full part in all activities designed to complement the training procedures planned for the apprentice
  • Any other adhoc duties in line with reasonable management requests
  • To comply with the company GDPR Policy at all times when processing data
  • To attend all mandatory training as identified by the company

    Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 249800)

Company website : https://www.retailgroup.co.uk/renault/find-a-dealer/renault-romford/

  • Listening
  • Communication
  • Basic Writing
  • Telephone
  • IT

No other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.


GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent.

If you do not have the required grades your application will not be considered.

Level 3 Customer Service Specialist Standard - 15-18 months

  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity
  • Permanent role upon successful & satisfactory completion of the apprenticeship.
  • Employee car scheme upon qualification and many other staff benefits.
  • Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor, Customer Diamond.
Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

The training and development provided is second to none, whilst enjoying the benefits of full time employment at a Renault Dealership.

The Renault Apprenticeship Programme has been conceived with the aim of developing high calibre Service Technicians and Customer Service Practitioners that are needed to support the future growth of the Renault Dealer Network.

Renault requires bright, ambitious and motivated school leavers who can demonstrate the potential to be future Renault Master Technicians or Customer Service Practitioners.

With advanced tuition and state-of-the art facilities, Apprentices will be developed to meet the demanding servicing and repair requirements of existing and future Renault vehicles.

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