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Client Service Apprentice - Sheffield

  • ASK4
  • Sheffield
  • £14820 per annum

Are you looking to start your journey into the world of work and get on the career ladder? Do you want to work in a growing Technology business? ASK4 is growing and are looking for a motivated and dedicated apprentice to help us reach our ambitious goals. You will perform a crucial role as the administrative hub within the CSM team, focusing on client service requests.

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  • GMFJ Reference
    249865
  • Wages
    £14,820 p/a
  • Hours
    37.50 per week
  • Date Posted
    10/05/2024
  • Start Date
    05/08/2024
  • Approx. Duration
    15 months

  • Location
    Sheffield
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    ASK4

Description

At ASK4 Ltd, the team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries.

Thanks to new investment we are recruiting to help support the company’s growth as well as maintain the high level of service that ASK4 is renowned for.

The Client Service department is an essential part of ASK4s growth. The team are responsible for ensuring our clients have the service they both expect and need. Dealing with a variety of different issues and working across multiple teams to find a fix and successfully resolve any issue, driving client confidence and retention.

What you’ll be doing:

The Client Service Apprentice role will be varied the day to day of the role will include:

Collecting data and making reports for clients.

Service Improvement Plans

Client Escalation Management

Preparing materials for presentations.

Ensuring our systems are up to date with client information.

Deal with client feedback to ensure it is recorded and actioned and support the team where necessary.

You will also have the opportunity to work with the Marketing team and our Graphic Designer to create and update client and customer support collateral and you will also get the chance to work on small projects with the different support teams across the business.

This a fixed term contract for the duration of the Customer Service Level 3 Apprenticeship.

Rewards

  • Holiday benefits - ASK4 offers 25 days annual leave minimum, increasing with length of service with an extra day off to celebrate your birthday.
  • Flexible holiday scheme - Buy and sell holiday days to allow you to make the most of your allowance with paid days off for volunteering work
  • Health cover - Receive access to free health cover including eyecare, 24/7 counselling and advice helpline, 24/7 access to a private GP, wellbeing check-up each year and health assessments.
  • Profit share - Enrol in our annual profit share bonus scheme with cash awards paid at the end of each financial year dependent on the performance of the company.
  • Recognition scheme - Take part in our quarterly recognition scheme where colleagues can be nominated for demonstrating ASK4's values.
  • Referral scheme - Receive cash awards for referring successful candidates for one of the many roles across the business.


For more information about this vacancy please contact Realise on 0333 444 3973 (Ref ID: 249865)

Company website : https://www.ask4.com/about-us/careers

  • Be confident working in a team and independently.
  • Have great customer service skills and experience within a customer or client facing environment.
  • Have experience in using Microsoft Excel
  • Be highly organised and able to meet deadlines.
  • Have High attention to detail and be results driven.
  • Be a problem solver.


Maths & English GCSE A-C/4-9 or equivalent - Desirable


Your full role and responsibilities will be set out by your employer. ASK4 will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

You will be working towards the Customer Service Specialist Level 3 apprenticeship standard, which includes:

•Knowledge, Skills and Behaviours

• Customer Service Specialist Level 3 Apprenticeship Standard

•Functional skills in Maths and English if required

This will be delivered through ASK4's dedicated training provider, Realise.

Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.

  • Accountability
  • Resourceful
  • Integrity
  • Collaborative
Your aspirations will be recognised and we will do our best to help you achieve your personal goals and progress your career during your time at ASK4.

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