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Customer Service Apprentice 2024 - Fareham

  • Parker Meggitt
  • Fareham, Hampshire
  • £18000 per annum

As a Customer Service Apprentice, you’ll be the main point of contact for many of Parker Meggitt’s customers. From responding to customer enquiries and updating business systems to supporting the Planning Team to accurately forecast demand, you’ll collaborate with internal colleagues to deliver world-class customer service.

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  • GMFJ Reference
    250110
  • Wages
    £18,000 p/a
  • Hours
    37.00 per week
  • Date Posted
    17/05/2024
  • Start Date
    02/09/2024
  • Approx. Duration
    15 Months

  • Location
    Fareham
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Parker Meggitt

Description

About the company:

Parker Meggitt are a top player in aerospace tech, crafting systems for planes and high-tech markets globally. By joining the team, you’ll help shape a better future through engineering breakthroughs. At Parker Meggitt, you'll grow personally and professionally, collaborating with top talent, innovating new tech, and tackling the world's biggest engineering puzzles.

About the role:

As a Customer Service Apprentice, you’ll be at the forefront of ensuring exceptional customer experiences. You’ll engage with Parker Meggitt’s valued customers via email and phone, managing their orders and inquiries with professionalism and efficiency. Additionally, you'll work closely with colleagues from various departments to resolve customer queries. This is an exciting opportunity to join the team where your contributions will be crucial in maintaining strong customer relationships and upholding Parker Meggitt’s reputation for excellent customer service.

Day-to-day responsibilities include:

  • Responding to various customer emails and phone calls to manage their orders and enquiries.
  • Receiving, reviewing, and entering purchase orders
  • Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
  • Use SAP (or equivalent ERP system) product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
  • Producing costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
  • Resolving customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level and in the most beneficial manner for Parker Meggitt.

For more information about this vacancy please contact GetMyFirstJob Recruitment on opportunities@getmyfirstjob.co.uk (Ref ID: 250110)

To succeed in this role you need to…

  • Have strong written communication and verbal communication skills
  • Have strong prioritisation skills with a sense of urgency
  • Be able to recognise and solve problems
  • Be well-organised, detail-oriented, and ability to multi-task
  • Be able to understand and follow specific instructions and procedures
  • Have strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

In order to apply you must have...

  • Minimum 5 GCSE’s at Grade 9 to 4 (A* to C) including English and Maths
  • The right to work in the UK 
  • Been a UK/EU/EAA resident for the past three years or more prior to starting the course  
  • Left full time education when the apprenticeship you are applying for is due to start  

About the apprenticeship…

Alongside your day role, you will work to complete Level 3 Customer Service Specialist Apprenticeship with a specified external training provider. This will give you the knowledge, training and external approval to do your job effectively. This apprenticeship duration is approximately 18 months in duration.

Attributes that will help you in this role:

  • Customer Focussed – you’re able to build strong customer relationships and deliver customer focussed solutions
  • Results Driven – You consistently achieve results, even when under tough circumstances
  • Situationally Adaptable – You can adapt your approach and attitude in real time to match the changing demands of the business
  • Collaborative – You can build partnerships and work collaboratively with others to meet your shared objectives

What does the future look like?

After completing the programme, performance pending, you may successfully transition into a permanent position with the team/business you have worked in as an apprentice.

Additional role benefits include:

  • Pension Scheme & Generous Life Assurance
  • Work Laptop Provided
  • Access to Health & Wellbeing Support
  • Access to Employee Discounts
  • Cycle to Work Scheme
Parker Meggitt provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Chartered Management Degree Apprentice from Apprenticeships with Parker Meggitt

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Opportunities with Apprenticeships with Parker Meggitt

Parker Meggitt is a business segment of Parker Areospace. We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aeroengine manufacturers, providing a century of experience and innovation for commercial and military aircraft.

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