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Modern Apprentice Technician

  • QA Apprenticeships
  • , North Lanarkshire
  • £7.69 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.69 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer Description:

Working with Commsworld & North Lanarkshire Council

Commsworld is a leading UK Telecommunications Network Provider and ISP. Our aim is to be Provider of choice for digital connectivity solutions specialising in exceptional delivery to clients across all sectors.  As a part of your apprenticeship, you will also be lucky enough to undertake placements with North Lanarkshire council who support a wide range of infrastructure, projects, education and effect positive changes for those who live and work in the North Lanarkshire region.

Vacancy Description:

To assist in the inspection, maintenance and first line repairs on non-leased ICT equipment. Support deployment and disposal routes for ICT equipment.  Duties will include maintaining appropriate records and systems for the efficient functioning of ICT equipment. Support requirements will be recorded through the service desk.

  • Demonstrate commitment to positive relationships with other Services, and to delivering solutions which support the achievement of the council’s agreed priorities.

  • Promote the integration of Services and of joint working/liaison with key partner organisations.

  • Ensure compliance of staff with Health and Safety at Work legislation and safe systems of work.

  • Comply with the Employee Code of Conduct, demonstrating the ethical standards expected of officials in public service.

  • Keep up to date with new technological developments

  • Work collegiately in a team structure to support local service delivery of technical field services

  • Monitor, respond and actively manage work requests.

  • Assist in providing support and advice to staff in the operation of ICT equipment

  • Assist in the procurement of ICT resources

  • Assist with day-to-day operation of ICT equipment owned by the authority.

  • Assist in the triage, and report through service desk, issues supported by service desk resolver groups i.e., enterprise solutions, infrastructure and security, providing first line support.

  • Assist in the maintenance and repair all ICT hardware equipment, escalating repairs to internal or external agencies as required.

  • Assist in the installation of software and upgrades.

Desirable Skills:

  • Prior qualification in an IT discipline

  • Passion for IT

  • Enthusiasm to learn

  • Proactive attitude

  • Excellent communication skills

  • Strong work ethic

  • Interest in problem solving

Additional Information:

  • Salary: £16,000 per annum

  • Working hours: 8.45am to 4.30pm Monday to Friday (45min lunch), 37.5 hours per week


  • 27 days annual leave & 6 bank holidays

  • Competitive Occupational Pension

  • Access to discounts through Nlife Reward Site

  • Hybrid working

  • Learning and development opportunities

Future Prospects:

  • 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important Information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  
If you are interested in starting your career and receiving a work based qualification at the same time



For more information about this vacancy please contact QA on 01793696141 (Ref ID: 250450)

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