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IT Desktop Support Apprentice

  • QA Apprenticeships
  • , City of London
  • £10.10 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £10.10 p/h
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description: 
Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our three business divisions: Retail, Investment Management and Wholesale (Global Markets and Investment Banking).

We are now looking for an eager candidate to join us as an apprentice. 
This is an entry level position within Digital Workspace Desktop Support team. 

This position will provide the candidate exposure to various technologies along with an opportunity to learn core IT skills and support various Investment Banking functions from Global Markets, Investment Banking and the Corporate departments.

This position provides an excellent opportunity for an apprentice to gain an in-depth knowledge of the Nomura IT Infrastructure and to work with the regional teams to gain an exposure the global IT environment. 
This role will provide the candidate with solid experience with the Digital Workspace Desktop Support team within EIS working with ITIL guidelines.

During the apprenticeship period the candidate will work within the following team/functions:

  • Tech Bar

  • Desktop Support team

Salary: £21,000 per annum.

You will be responsible for:

  • Providing excellent customer service

  • Logging all issues with the firms incident management system - ServiceNow

  • Resolving user PC issues across multiple business units – user queries for MS Office, desktop hardware issues

  • Escalating issues to second/third line

  • Supporting the desktop platform (OS build, application installation)

  • Supporting various user Endpoints (laptops, VDI \ Thinclients, desktops, workstations and mobile devices)

  • Creating and maintaining operational documentation, processes and procedures

What we are looking for: 
You will need the following skills: 

  • IT literate – Microsoft Windows & Microsoft Office Suite

  • Conformable using Mobile devices (iPhones, iPads, etc.)

  • Strong relationship building and strong communication skills [both vocal and written]

  • Assertive, self-motivated and collaborative

  • Fast learner, ability to absorb and apply information

  • Numerical skills

  • Problem solving

  • Presentation skills

The following experience would be beneficial:

  • Working in a team environment

  • Exposure working in a support role (Tech bar, call \ service centre, IT support role, etc.)

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working week: 35 hours per week, shifts to cover 7am to 7pm, Monday – Friday.


  • Onsite cafe

  • Onsite gym

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 251065)

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